Technical Service to Customer Collaborator
il y a 13 heures
Description
**Responsibilities**:
The technical service collaborator will be in charge of the technical support to customers. This involves a close relationship with customers and a customer-oriented mindset. The position’s scope is a mix of technical investigation and analyses, technical presentations and customers meeting and follow-up of customer’s new project evaluation and new product qualification.
- Work closely with Technical Service-, Quality-, Customer Care -, Production and R&D-Departments
- Developing long-term relationships with customers and deal with customer’s technical complaints/requests/products qualifications
- Analyse samples, communicate technical solutions, produce technical reports
- Making technical presentations & demonstrating how a product meets customer needs
**Profile**:
- Has a bachelor’s or master’s degree in engineering, materials sciences, chemistry or physics
- Is fluent in French and English with excellent communication skills
- Experience with statistical analysis softwares (Minitab, JMP, etc) will be an asset
- Experience in Scanning Electron Microscopy (SEM) as well as in analytical methods like Energy Dispersive X-Ray (EDX) Spectroscopy is welcome.
- Knowledge in Printed Circuit Board manufacturing is welcome
- Six sigma methods will be an advantage
- Is willing to travel
- Has ability to build relationships quickly and effectively
- Has a strong leadership and good negotiation skills
- Is independent and self-reliable
- Is well organized with a structured mind-set
Langues English French Education Bachelor
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