Release and Change Manager

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

**YOUR ROLE**

Your role will focus on release and change management.
- Drafting and Documenting Processes: Design, write, and document ITSM processes to ensure clarity, compliance with best practices, and alignment with organizational needs.
- CMDB Management: Implement, maintain, and optimize the Configuration Management Database (CMDB) to ensure accurate visibility of configuration items and their relationships.
- Change Management: Oversee and coordinate change requests to ensure that changes are evaluated, approved, and implemented in a controlled manner.
- Release Management: Plan and manage the deployment of new software and system versions, minimizing their impact on operations.
- Identify opportunities for process improvement and propose solutions to elevate service management standards.
- Collaborate with technical teams and stakeholders to implement best practices and optimize services.
- Manage the lifecycle of incidents and service requests, ensuring effective communication with users and support teams.
- Produce reports on service performance, incidents, changes, and deployments to support strategic decision-making.

**YOUR PROFILE**
- Minimum Bachelor Degree in Computer Science, Information Systems Management, or a related field.
- Significant experience in IT service management with expertise in release and change management.
- Proficiency with **Omnitracker** is required.
- Knowledge on XLRelease desired.
- Knowledge of ServiceNow (SNOW) is an advantage.
- Proven experience in drafting, documenting, and improving ITSM processes.
- ITIL certification is desired.
- Strong problem-solving and project management skills.
- Excellent written and verbal communication skills in **English and French**.
- Ability to work independently and as part of a team in a dynamic environment.

**WHAT YOU’LL LOVE ABOUT WORKING HERE**

At Sogeti, we have a **modern, human centric approach** to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better **work-life balance** and **greater empowerment**. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the **best digital learning packages** in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your **skills development**. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

ABOUT SOGETI

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in Quality Engineering, Cloud and Application development, all driven by AI, Data and Automation.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
- Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._
- Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and a