French and English Speaking Support Associate

il y a 1 jour

Luxembourg Wolt Temps plein

Luxembourg, Luxembourg
Part-time
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further
We are looking for both part-time and full-time French and English-speaking Support Associates to join our Support team in Luxemburg city In this role you will be part of our local team, supporting customers, courier partners and venues located in Luxembourg in both French and English language.
What you'll be doing
Supporting our customers, courier partners, and venues located in Luxembourg via live chat and phone
Ensuring that the delivery operations run smoothly
Developing our support function together with the support team as well as other teams within Wolt
What you'll get by joining us
Wolt credits cashback benefit
Employee assistance program
Wolt-wide training programs
Our humble expectations
Experience in customer service will be considered a plus
You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
It is a shift-based role, so you are able to work during mornings, evenings, nights, and weekends
This is an onsite job, so you need to be able to work from our office
Excellent verbal and written communication skills in both French and English are required.
Additional information
Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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