Manager, Transfer Agency

SEI Investmentsis a leading global provider of asset management and investment technology solutions. The company’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people focused organization, which encourages and recognizes employee development as being a critical component in the provision of excellent client service. An open, collaborative and detail oriented environment underpins this business objective. Whilst the parent company has its principal offices in the United States, the SEI Group comprises operating subsidiaries in the EU, UK, Cayman Islands and Canada. The SEI Group’s operations in Luxembourg is a licensed as a specialized PSF provides administration, domiciliation, and depositary services to funds established by third party investment managers (referred as “SEIL”). What you will do: Leadership
- You will promote integration of Transfer Agency department with other SEI lines of business
- You will management a team and be responsible for;
- Staffing of team and ensuring their appropriate knowledge acquisition through identification of development requirements, ‘on the job’ coaching / mentoring, and training, to enable provision of superior client service;
- Motivation, performance management and development of employees to provide the highest level of service to all internal and external clients with the ability to manage multiple tasks under established delivery schedules;
- Management of employees to ensure adherence to company policies and procedures;
- Ensure succession planning process in place and operational within department through identification and development of high potential personnel
- You will develop and communicate goals and objectives for the team and formulate specific action plans. Periodically review prioritization of team goals and objectives and monitor progress regularly.
- You will conduct performance appraisals, monthly one-on-ones with the team analysts and supervisors and provide career pathing and training. You will also ensure staffing requirements are met by participating in interviews and hiring processes. You will provide and foster a team environment to include individual development, promotions and disciplinary action.
- Provide regular communication and progress updates to Senior Management, especially with regards to client issues & meetings and project & initiatives progress;
- You will participate in or lead departmental projects as applicable
- Attend client and board meetings, and represent and portray the company in a positive manner.
- Management of / participation in ad hoc projects / tasks as required;
- Relationship management with banks, advisors, shareholders, regulators, auditors and other external / internal parties (sales / operations owners) as required; Transfer Agency Operational Oversight
- You will manage the delegation of funds to your team, coordinate/onboard new fund set ups, serve as a liaison between clients and internals teams, and oversee delegates.
- Perform quality control checks and approval on client correspondence, delegates, investor and compliance reporting;
- You will correspond with investment managers and regarding day-to-day inquiries, including questions on transactions associated with the fund(s), and investors. Client engagement and a dedication to quality service is a must for success.
- Ensure on-target and on-time delivery of operational deliverables and reporting for all clients;
- Develop and maintain premium client service quality, to ensure 100% referenceable clients assigned to their team;
- Continuous review of controls to ensure risks are being adequately mitigated;
- Expertise in calculations (equalization and series accounting);
- Ensure accurate and complete data is maintained in the TA system for all clients;
- Perform review and approval on transaction processing, cash processing and various investor eligibility checks in accordance with regulatory / fund guidelines;
- Ensure Anti-Money Laundering and regulatory checks on TA activity are being carried out in accordance with regulatory requirements and in line with company procedures.
- Enforce adherence to service standards and specified deadlines;
- Review manual processes to identify automation and efficiency initiatives;
- Ensure a seamless operational transition for new and converted funds from implementation to production mode from the implementation/conversion team;
- Idea generation, project execution, process improvement and overall problem solving; What you bring to the table:
- 5 to 7 years fund operations background, with Alternatives / Hedge Fund experience preferable;
- 5+ years management or supervisory experience;
- Knowledge of Investment (Financial) Services industry in Europe and strategic operations;
- Experience in Investran, Koger NTAS, or Investier systems is preferable;
- In-depth knowledge of Anti-Money Launderi