Customer Care Officer

Description
**Description**:
We are looking for a **Customer Care Officer** specialist dedicated at our Munsbach location whose mission is to ensuring customer satisfaction. As the first point of contact for our professional clients, you will handle inquiries regarding **orders, deliveries, and associated services**. You will ensure a smooth and efficient experience while maintaining a rigorous follow-up on requests.

**Responsabilities**:

- Respond to Officer client inquiries regarding order and delivery tracking.
- Provide accurate information on lead times, availability, and service conditions.
- Handle potential complaints related to orders and propose appropriate solutions.
- Coordinate with internal teams (logistics, sales, after-sales service) to ensure a quick and efficient response to clients.
- Update customer information in the CRM system and proactively follow up on cases.
- Suggest improvements to optimize the customer journey and reduce friction points.

**Required knowledges**:

- Experience in customer service, ideally in a Officer environment.
- Excellent written and verbal communication skills, with a strong customer service mindset.
- Ability to handle multiple requests simultaneously with accuracy and responsiveness.
- Proficiency in CRM tools and order management software.
- Team spirit, autonomy, and effective priority management.
- A good understanding of the transportation sector is a plus.

Ready for the challenge?

We look forward to discovering your talent and welcoming you

Languages English French Education Bachelor