Onboarding & Business Support Manager
il y a 2 jours
**Organisation and department description**
Our client is a regulated financial services professional specialized in KYC processes.
**Job description**
Lead a dynamic team in a multifaceted role
**Pre-Sales phase**:
- Analyze client's operating models through gap analyses.
- Advocate and implement standard SLAs
- Collaborate seamlessly with the Sales team
**Post-Sales phase**:
- Manage client user access
- Conduct client training sessions on various topics such as API, documentation matrices and data dictionary
- Navigate change management dynamics with customized SLAs as needed.
**Post-Migration phase**:
- Prioritize and monitor incident resolution effectively.
- Champion data management and reconciliation.
**Profile**
- 5 years' AML/KYC experience in Banking/Transfer Agency/Fund Operations
- Bachelor's degree in business, finance, or related fields
- Proficient in MS Office
- Conscientious, analytical and problem-solver
- Excellent communication and organizational skills
- Team player
- Fluent in French and English. Luxembourgish, and/or German is an asset
**Offer
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