Support Manager

We are on the lookout for a/an** **Support manager** **to join our team for working with European Institutions based in** **Luxembourg** in an **near site** position**.** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and sustainable growth. As a diverse and inclusive company that champions equal opportunity, we boast a team of over 8,000 professionals in our global presence across 45 countries in Europe, Latin America, the USA, the Middle East, Africa, and Asia. We believe the digital world's challenges require not only the best technologies and partnerships but most importantly, the best people. That's where you come in - we need you to help us scale new heights. For this position you would be working with our client from the European institutions. Eurostat, headquartered in Luxembourg, is the EU's statistical office responsible for providing high-quality statistics that enable comparisons across Europe. It collaborates within the European Statistical System (ESS), comprising national statistical institutes (NSIs) and other authorities across Member States, as well as EEA and EFTA countries. Eurostat's "IT Solutions for Statistical Production" unit manages critical systems like EDAMIS (Electronic Data Files Administration and Management Information System), which serves as the central hub for data exchange within ESS since 2008. This ensures efficient, secure, and monitored transmission of statistical datasets. The Micro-data Exchange (MDE) system enhances intra-EU trade statistics by minimizing data duplication, thereby reducing administrative burdens while maintaining data quality and reliability. Below are the details of your role and requirements. **Your role** **Task 1: Technical Coordination** Lead development activities under Eurostat Project Manager oversight. Responsibilities include: - Reviewing documentation and organizing Scrum meetings. - Providing estimates and supporting project planning. - Monitoring progress and conducting unit tests. - Contributing to PM2 documentation. **Task 2: Support MDE Application** - Resolving issues and improving software performance. - Coordinating with stakeholders and managing databases. - Maintaining a knowledge base and providing user support. **Task 3: Business and Functional Analysis** Perform business and functional analysis: - Defining requirements and validating technical artifacts. - Documenting analysis and coordinating with testing. **Task 4: Incident Management** Manage user support requests: - Registering and prioritizing issues. - Assigning tasks and tracking resolutions. Deliverables include updated documentation, project plans, test reports, and issue management in CITNet JIRA. **What’s in it for you?** From day one, you’ll find opportunities for personal and professional development within a supportive team environment. We offer: - A permanent role at a leading tech project firm (subcontractor also possible). - A hybrid work schedule, blending in-office collaboration with the convenience of working from home. - Continuous learning and development through SEIDOR Academy. - A package including salary and additional annual bonus, working equipment, phone and other benefits. - A dynamic international workplace with diverse teams. - A commitment to your well-being, work-life balance, and career growth. - Rapid advancement opportunities in a short period of time. - Engaging events and a comprehensive onboarding program. At SEIDOR, your growth is our success, and we strive to make our workplace feel like home. Discover the nine core aspects of our culture that define us at SEIDOR: **Who we think you are**: Very good knowledge of: - Atlassian product family for: - Tracking & support -> JIRA - Collaboration -> Confluence - Deployment -> Bitbucket / Nexus / bamboo / - Web Application servers WebLogic - Java - Database system Oracle RDBMS and database programming language PL/SQL Good experienced with: - Encryption tools (OpenPGP) - Data formats: XML and JSON - Web services (SOAP and REST) - Linux operating systems - Scripting languages: Shell and Python Strong skills in: - Analyzing user requirements and designing solutions - Adapting to evolving technologies - Communicating effectively in technical and non-technical settings - Participating actively in technical meetings