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Account Manager
il y a 3 semaines
Jetfly Group is a leading European private aviation group headquartered in Luxembourg. With over 25 years of experience and more than 500 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, maintenance, and training.
Based in Luxembourg, **Jetfly Aviation** is the fractional ownership arm of the Jetfly Group. We operate a fleet of 70 Pilatus aircraft (PC-12 and PC-24), along with the Cirrus SF50, combining Swiss precision and exceptional service to deliver a refined private flying experience, exclusively for over 450 co-owners across Europe.
As Jetfly continues its significant growth, we are looking for a passionate and client-oriented **Account Manager** to strengthen our Client Service department. In this role, you will be part of a dynamic team dedicated to delivering an exceptional experience. The Account Manager ensures that every interaction with our co-owners reflects our commitment to excellence, acting as a trusted partner and supporting them throughout their journey with Jetfly.
**Responsibilities**
- Develop and maintain long-term client relationships, acting as the primary point of contact before, during, and after flights.
- Provide personalized support, ensuring a seamless experience for clients at every stage of their journey.
- Coordinate with internal teams (operations, crew, ground services, catering, etc.) to ensure flawless execution of each flight.
- Identify and anticipate clients’ specific needs and ensure they are addressed proactively.
- Manage unexpected situations and resolve issues efficiently to maintain client satisfaction.
- Oversee billing and invoicing processes with accuracy and transparency.
- Contribute to continuous improvement initiatives to enhance service quality and client experience.
**Profile**
- Proven experience in account management, preferably in private aviation, luxury travel, or related customer service industries.
- Strong interpersonal and communication skills, with the ability to build trust and long-lasting client relationships.
- Excellent organizational and multitasking abilities; able to manage complex operations under pressure.
- Problem-solving mindset with flexibility and resilience in dynamic situations.
- Attention to detail and a client-first approach.
- Fluency in English, French and German.
- Proficiency in MS Office.
