Infrastructure Manager

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Team and Role

This is a technical manager role and will be responsible for the Northern Trust Luxembourg Data Center. The DC is built and managed by a third party vendor, and this role will be responsible for the oversight, governance, delivery and business as usual aspects including the ongoing vendor engagement and management.

This manager will play a leadership role within the Lux Tech Team and will also engage with Northern Trusts global Infrastructure teams primarily located in Chicago & London. The manager will thus make sure that the Lux DC abides by all expected enterprise or regulatory standards and governance procedures.

**The key responsibilities of the role include**:

- Manage the Infrastructure team - Role is balanced between management of Operational BAU activities, project delivery and vendor engagement/management.
- Provide technical expertise to team projects - comprehensive, in-depth consulting and leadership to team and partners at a high technical level to and partner with technical delivery teams
- Develop periodic goals, organize the work, set short-term priorities, monitor all activities, and ensures timely and accurate completion of the work
- Maintain risk management and compliance programs and activities for their assigned group and the data center
- Provide input and support to budget management process
- Ensure completion of management status reporting for projects, metrics and availability reporting
- Advise systems staff on the impact of systems enhancements to existing designs
- Provide project planning including docket prioritization and capital or expense budget considerations
- Review and negotiate vendor management contracts. Work with vendor on providing roadmap of data center. Direct management of vendor support statement of work
- Communicate with various business areas and outside vendors, consultants, and clients
- Ensures compliance with all audit requirements including change control procedures and data security.
- Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands-on training to staff
- Maintain a strong relationship with Northern Trusts global infrastructure teams to ensure the DC is aligned to overall strategy and governance.

**Qualifications**:

- Leadership and organizational skills to develop periodic goals and to manage and motivate team members towards the goals set.
- Experience with Windows & Linux servers, Citrix experience, Oracle & SQL Server databases, access management solutions, and other technologies used to manage a data center
- Functional / Industry Knowledge - Asset Management would be a plus.
- Excellent oral and written communication skills in English with French and/or German being an added value.
- Good analytical and problem solving skills
- Flexible and adaptable to change
- Technical skills / systems knowledge

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

As Northern Trust is a financial organisation, all new employees will be required to undergo a criminal record check.

Additional Information