We are hiring a

IT Application Support Analyst (M/F/D)

About Us

Moventum S.C.A. is an independent financial service partner and has been providing a home for financial service providers such as advisors and asset managers as well as institutional clients from all over the world for more than 20 years. The digital “MoventumOffice” platform offers access to more than 10,000 funds, ETFs and other securities. In addition, it allows financial advisors to open securities accounts for their clients, to place trading orders and to use analysis, reporting and support tools. Institutional clients are able to outsource their entire fund trading with complementary services to Moventum as part of collective or individual custody account management. A variety of fund services are assumed for asset managers, ranging from registrar and transfer agent services to fund accounting, company administration and domiciliation services.

The Right Fit

As an IT Application Support Analyst (M/F/D) at Officer level, you independently ensure the availability, stability and security of our business applications. Your time is split roughly equally between the Olympic core banking system (IBM i, DB2 for i) and the satellite applications developed in-house on web, application server and Microsoft SQL Server layers. Working within an ITIL-aligned support model, you own incidents from first contact through to root-cause analysis and act as the technical point of contact between users, IT, project teams and vendors. This is a support and analysis role rather than a software development role.

Your Responsibilities:

• Ensure the availability and performance of Olympic and the in-house applications, monitor end-of-day and batch processing, and respond promptly to alerts, outages, failed jobs, errors and delays.

• Run standard operating procedures, batch jobs and scheduled tasks, including Olympic month-end and year-end processing.

• Monitor, review and record application, IBM i job, web server and database logs, and identify, diagnose and fix errors, bugs and performance problems.

• Own incidents, requests and problems at Level 1, 2 and 3 in Jira Service Desk within agreed SLAs, keeping users informed through to closure.

• Trace the root cause of incidents by analysing code, parameters, configuration and data flows between Olympic and satellite systems, using SQL on DB2 for i and SQL Server to investigate discrepancies in transactions, positions and balances.

  Liaise with in-house developers, ERI (the Olympic vendor) and system administrators, escalating with a documented analysis when a code fix is required.

• Maintain Olympic parameters and make small, controlled changes to configuration, scripts and code through the change management process, estimating effort for fixes and enhancements.

• Plan, test and deploy Olympic releases and in-house application updates with minimal disruption, including regression testing and rollback plans, and support new applications and integration projects from an operations perspective.

• Write and maintain SQL queries and scripts for reports, data extracts and the automation of routine checks.

• Provide application logs, parameter history and user access evidence for internal and external audits, in line with IT security, change management and disaster recovery policies.

• Maintain support documentation, runbooks, user guides and the knowledge base, and train users so they can use applications effectively and resolve simple issues themselves.

Your Profile

Experience & Knowledge

• 5+ years of experience in IT application support within the financial services sector, including in-house or custom-built web applications and an ITIL-based support model (incident, problem, change and request management).
• Hands-on experience supporting the Olympic Banking System, with a good understanding of its functional areas, application structure, parameterisation, batch and end-of-day processing, and data model (clients, accounts, securities, payments, accounting).
• Experience working with a ticketing tool, preferably Jira Service Desk.

Technical Skills & Education

• Strong SQL skills on DB2 for i and Microsoft SQL Server, and solid IBM i (AS/400) operations knowledge, including job and subsystem management, job logs, and message and output queues.
• Broad understanding of how the web server, application server and database layers work together; able to read and follow Java, C#, JavaScript, RPG and CL code; scripting in PowerShell, CL, shell or simi