Outsourcing Services Officer
il y a 2 semaines
Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in Luxembourg and as such all normal working days must be carried out in Luxembourg.
Join us as an Outsourcing Services Officer
This position is for RBS International, Luxembourg branch, a proud member of the NatWest Group.
- We'll look to you to develop and manage the banks Inter Group Agreements (IGAs), working proactively to review and maintain all IGAs
- You'll be identifying and documenting current and future service level agreements for IGAs, owning the production, maintenance and adherence of an accurate service portfolio and maintenance activities
- This is an opportunity to gain unique experience that will bring a competitive edge to your career profile
What you'll do
As an Outsourcing Services Officer, you'll establish, create, build and manage internal outsourcing agreements, assessing the service delivered is in accordance with all elements of the contractual agreements, to make sure customer service is never compromised.
Additionally, you'll be:
- Managing the IGAs, including owning and developing the process, so the service continues to benefit the bank
- Maintaining the timely execution of all reviews, including the day-to-day management of the recipient and suppliers
- Undertaking contract and financial signing authority in line with published delegated levels of authority
- Providing recommendations where enhancements could benefit service delivery, without compromising our risk obligations
- Maintaining and adhering to process when dealing with all contractual disputes
- Building and maintaining strong relationships with stakeholders and service providers to achieve good customer outcomes
The skills you'll need
To succeed in this role, you'll need experience in cost and financial management, paired with knowledge of risk frameworks, current business operating models and supporting systems. You'll also be confident in interpreting policy to enable sound decision making.
On top of this, you'll bring:
- Excellent collaboration skills, with ability to work effectively across diverse groups of stakeholders
- Experience of contract management and the framework which sits within third party services
- Experience of maintaining service schedules
- A track record in taking ownership and resolving issues
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