Depositary Services Support Officer
il y a 21 heures
Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in Luxembourg and as such all normal working days must be carried out in Luxembourg.
Join us as a Depositary Services Support Officer
- Working with a supportive and collaborative Depositary Services Operations team, you'll be helping with core Depositary duties, as well as with remediation related activities and procedures
- You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers great career development opportunities in the Depositary bank specializing to Alternative Investment Funds with relevant training programmes and exposure for you and your work
What You'll Do
As a Depositary Services Support Officer, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and support Depositary obligation processes on time and to a high standard.
As you continue to develop in your role, you'll also be supporting others in your team by sharing your knowledge.
Day-to-day, you'll be:
- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure cash flow monitoring processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs
The Skills You'll Need
You'll already have knowledge and experience of working with remediation processes and procedures, alongside an awareness of up to date trends, policies and regulations. You'll also be able to work accurately, to deadlines and with high levels of attention to detail.
We'll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Good written and spoken communication skills
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