Sales Engineer

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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit

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At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.

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Position Overview

The Technical Presales / Sales Engineer is a customer-facing technical expert who works as a team member of the Account Team to help close complex deals by demonstrating product capabilities, building trust with technical decision-makers, and crafting solutions tailored to customer requirements. This role combines deep technical knowledge with consultative selling skills to accelerate deal velocity and improve win rates.

Working Context: This role is based in Luxembourg and partners with two dedicated Account Managers and a Channel Partner Manager to drive security transformation across enterprise customers (typically 1,000–5,000+ employees).

Key Responsibilities

Strategic Technical Relationship Management

• Own the end-to-end technical relationship with enterpises in Luxembourg
• Work collaboratively with two dedicated Account Managers, providing strategic technical guidance and positioning
• Partner with the Channel Partner Manager for Luxembourg to ensure partner enablement
• Communicate effectively with stakeholders ranging from system administrators to CISO
• Deep dive into technical transformation concepts and evolving threat landscapes to position Trend Micro solutions strategically

Pre-Sales & Sales Support

• Deliver comprehensive pre-sales support across the entire Trend Micro portfolio
• Lead RFP/RFI activities, including technical requirements analysis and response development
• Design solution architectures and high-level system designs tailored to customer environments
• Provide consultative product and solution expertise that addresses business drivers and security challenges
• Conduct discovery meetings to understand customer infrastructure, compliance requirements, and strategic objectives
• Whiteboard and present architecture designs to technical and executive stakeholders

Proof-of-Value (POV) & Technical Engagement

• Lead technical engagements throughout the pre-sales cycle.
• Install, configure, and validate Trend Micro solutions during POVs and technical evaluations.
• Manage own time effectively across multiple concurrent technical engagements

Partner Collaboration

• Collaborate closely with the Channel Partner Manager to identify qualified partners, coordinate technical enablement, and support partner-led deals
• Enable Channel Partners with technical training, certifications, and marketing materials

Continuous Improvement & Product Feedback

• Collaborate with Product SMEs and Product Management teams to identify technical improvements and enhancement opportunities
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased operational efficiency
• Participate in industry events, webinars, and large-group presentations to demonstrate expertise
• Stay current with threat landscape developments and Trend Micro product roadmap

Required Qualifications

Experience:

• 5+ years of pre-sales and/or professional services experience in enterprise information security
• 5+ years of specialized experience in Security domains: XDR, NDR, Cyber Risk Exposure Management, Networking, Cyber Security Platforms.
• Proven track record of success with enterprise accounts and demonstrated ability to win complex projects and oversee their deployment
• Successful history deploying and managing security solutions in production environments

Technical Expertise:

• Operating Systems: Deep Windows and Linux experience (installation, configuration, troubleshooting)
• Networking: Strong IP networking knowledge and practical experience (Cisco CCNA/CCNP or equivalent certification/experience)
• Virtualization: Strong working knowledge of VMware, vSphere, and containerized environments
• Cloud Platforms: Experience with Azure and AWS (architecture, deployment, security configurations)
• Enterprise Security: Deep knowledge of endpoint protection, server security, firewalls, and IPS technologies
• Security Applications: Network security expertise including email and web security solutions
• Directory Services: Working knowledge of Active Directory, Exchange, and SQL Server
• Malware & Threats:  Understanding of malware techniques, attack methods, and prevention/mitigation strategies

Communication & Soft Skills:

• Strategic thinker with expertise in cybersecurity and security transformation
• Exceptional white-boarding, presentation, and public speaking abilities
• Strong multi-tasking and problem resolution capabilities
• Excellent verbal and written communication
• Ability to interface effectively with diverse technical stakeholders
• Customer centric mindset and ability to instruct/guide at multiple levels.

General:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent professional experience
• Ability to work independently in a fast-paced, high-pressure environment with minimal supervision
• Quick learner with demonstrated desire to continuously develop new tools and techniques
• Ability to manage multiple technical engagements and priorities effectively

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.