Customer Success

il y a 1 jour

EschsurAlzette, Esch-sur-Alzette, Luxembourg Scorechain Temps plein

Customer Success & Growth Manager

Location:
Belval, Luxembourg

Company:
Scorechain

Contract:
Full-time, permanent

About Scorechain

Scorechain is a Luxembourg-based company specialized in blockchain analytics and compliance solutions. We build tools that help financial institutions, crypto businesses, and regulators assess risk, stay compliant, and fight fraud in the digital asset space.

We are growing our Customer Success & Growth Manager team in Belval and are looking for a proactive, technically-minded professional eager to transform client support into a driver of growth and retention.

You Role

As a Customer Success & Growth Manager at Scorechain, you will:

  • Become the Product Expert and primary contact for our B2B clients, notably on our APIs and KYT solutions.
  • Be responsible for guiding customers throughout their lifecycle, ensuring they get value from the product while identifying opportunities for renewal, upsell, and expansion.looking for a high Net Retention Rate (NRR).
  • Identify, structure, and close upsell and cross-sell opportunities within your portfolio of accounts.
  • Optimize and manage our Product Adoption tools (e.g., Userpilot) to ensure an efficient and digitalized client onboarding experience.
  • Handle advanced technical and regulatory queries, acting as a Consultant to
    Compliance Officers
    and CTOs.
  • Collaborate with the Sales and Product teams to align on growth strategies and product feedback.
  • Lead Business Reviews focusing on value and ROI.

Must-Have Skills & Experience

  • Strong experience (3+ years) in
    Customer Success or Account Management
    within a B2B SaaS or FinTech environment.
  • Solid Digital and Technical knowledge
    : You must understand the fundamentals of APIs, data integration, and SaaS architecture.
  • Proven ability to drive
    retention and revenue growth
    (upsell/renewal).
  • Interest in Blockchain, Crypto Assets, or Regulatory Compliance (AML/KYT/MiCA).
  • Fluency in
    English
    (spoken and written) and any other languages.

Nice to Have

  • Experience with
    Userpilot
    , or similar digital adoption platforms.
  • Familiarity with CRM tools (Pipedrive)
  • Experience managing global enterprise-level accounts.

What we offer

  • A chance to work on modern and innovative products with a direct impact on the global financial regulatory space.
  • A pivotal role with influence on
    revenue strategy and customer experience
    .
  • An international and friendly team based in Belval, Luxembourg.

Our Hiring Process

We keep the process simple, fast and transparent:

  1. First exchange by mail + Use Cases
    (Initial assessment).
  2. Interview with our COO (60 min)
  3. Final decision with HR

  • Customer Success

    il y a 3 jours

    Esch-sur-Alzette, Esch-sur-Alzette, Luxembourg Scorechain Temps plein

    About ScorechainScorechain is a Luxembourg-based company specialized in blockchain analytics and compliance solutions. We build tools that help financial institutions, crypto businesses, and regulators assess risk, stay compliant, and fight fraud in the digital asset space.We are growing our Customer Success & Growth Manager team in Belval and are looking...

  • Research Technician in Metallography M/F

    il y a 2 semaines

    Esch-sur-Alzette, Esch-sur-Alzette, Luxembourg ArcelorMittal Temps plein

    ArcelorMittal is the world's largest steel producer. We use the most innovative technologies to create the steels tomorrow's world will be made of. Every day over 125,000 of our talented people, located in over 60 countries, push the boundaries of digitalization, and use advanced technologies to create a stronger, faster, and smarter world. To help make this...

  • Research Technician in Metallography M/F

    il y a 1 semaine

    Esch-sur-Alzette, Esch-sur-Alzette, Luxembourg ArcelorMittal Temps plein

    DescriptionArcelorMittal is the world's largest steel producer. We use the most innovative technologies to create the steels tomorrow's world will be made of. Every day over 125,000 of our talented people, located in over 60 countries, push the boundaries of digitalization, and use advanced technologies to create a stronger, faster, and smarter world. To...

  • Client Success Manager

    il y a 3 jours

    Esch-sur-Alzette, Luxembourg FE fundinfo Temps plein

    Are you ready to make a significant impact in the financial data industry? As a Client Success Manager at FE fundinfo, you'll have the opportunity to build strong relationships with clients and help them achieve their business goals using our cutting-edge products and services. In this role, you'll enjoy the chance to grow your career through sponsored...

  • Client Success Manager

    il y a 2 semaines

    Esch-sur-Alzette, Luxembourg FE fundinfo Temps plein

    Are you passionate about building strong client relationships and helping customers succeed? As a **Client Success Manager** at **FE fundinfo**, you will play a vital role in guiding our customers from initial engagement to becoming satisfied, long-term users of our products. This role offers the chance to work closely with a diverse range of clients,...

  • Order Management and Sales Assistance

    il y a 1 semaine

    Esch-sur-Alzette, Luxembourg ArcelorMittal Temps plein

    As a Sales Support Specialist, your primary responsibility will be to ensure the smooth and efficient handling of business operations in compliance with ArcelorMittal Europe Long Products' compliance program. You will play a crucial role in supporting the Account Manager and maintaining strong customer relationships. Your duties will include offer...

  • Account Executive

    il y a 3 jours

    Esch-sur-Alzette, Luxembourg Fedex EU Temps plein

    We have an exciting opportunity for you to join our Sales team as an Account Executive. **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology...

  • Service Engineer for Stage Automation Control

    il y a 2 jours

    Esch-sur-Alzette, Luxembourg Waagner-Biro Stage Systems Temps plein

    SERVICE ENGINEER FOR STAGE AUTOMATION CONTROL /C A T (m f x)Waagner-B1ro Luxembourg Stage Systems S.A. is part of the Waagner Biro Stage Systems Group, one of the world's largest suppliers of stage technology, with headquarters in Austria. As one of the global market leaders, the company develops and installs stage technology systems for opera houses,...

  • Business Development Manager, Europe

    il y a 4 jours

    Esch-sur-Alzette, Luxembourg Tadaweb Temps plein

    **Tadaweb is a scale-up technology company providing an open-source intelligence (OSINT) platform that magnifies the impact of investigative and analytical teams. Over the past 10 years, Tadaweb has become a leader in the collection and enrichment of information to effectively scale analysts’ impact. Our SaaS platform follows ethical principles, only...

  • Project Manager

    il y a 1 semaine

    Esch-sur-Alzette, Luxembourg Lunar Outpost Temps plein

    Do you want to help shape the future of space exploration? There’s a place for you at Lunar Outpost EU, the industry leader in spacecraft thermal control and energy storage systems for rover, habitats, landers, satellites, and beyond. We are seeking a talented Project Manager to help enable the future of lunar surface technologies in a fast-paced startup...

  • SAP Mm/ariba Expert

    il y a 1 semaine

    Esch-sur-Alzette, Luxembourg ArcelorMittal Temps plein

    The SAP MM / ARIBA Expert is a member of the SAP MM Domain that is part of the SAP Centre of Excellence of the IT department of ArcelorMittal Europe Long Products segment. The SAP Materials Management / ARIBA Expert mission will be: - To manage the implementation of the ARIBA web supplier portal and new ERP MM functionalities in the Long Segment on a...

  • Qm Scientist

    il y a 1 semaine

    Esch-sur-Alzette, Luxembourg Siemens Healthineers Temps plein

    Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • SAP Bc Expert

    il y a 4 jours

    Esch-sur-Alzette, Luxembourg ArcelorMittal Temps plein

    The **SAP BC Expert**is a member of the SAP Basis Domain that is part of the SAP Centre of Excellence of the IT department of ArcelorMittal Europe Long Products segment. **Mission** The SAP BC Expert's mission will be: - To contribute to the strategy of the Basis Domain - To participate each year to the 5 year plan including architecture concepts and to...