Service Engineer for Stage Automation Control

SERVICE ENGINEER FOR STAGE AUTOMATION CONTROL /C A T (m f x)Waagner-B1ro Luxembourg Stage Systems S.A. is part of the Waagner Biro Stage Systems Group, one of the world's largest suppliers of stage technology, with headquarters in Austria. As one of the global market leaders, the company develops and installs stage technology systems for opera houses, theatres, music halls, multi-purpose halls, and cruise ships. The main focus at the Luxembourg location in Rodange is developing the safety-related control system for the stage machinery "Computer-AidedTheatre" C A T), which uses state-of-the-art technology to control the upper stage and lower stage machinery in more than 240 venues worldwide.TASK DESCRIPTIONBe part of our success story as a Service Engineer for our growing Customer Care Team and join our worldwide operating team. After an intense in-house training as well as on-site training, You will be in charge of our customer support, e.g. by telephone and e-mail, as well as monitoring remote maintenance or on-site maintenance of the venue facilities:Perform Control System and Stage Machinery maintenance on customer sites or remotely supporting maintenance tasks of our local Partners on-site.Support our customers and local partners by identifying technical incidents of our C-A-T stage control systems controlling entertainment power flying systems and stage machinery, including lifts, turntables, stage wagons and other machinery. Escalate complex issues to senior engineers or engineering teams when necessary.ln addition to diagnosing and analysing specific faults and their elimination possibly on-site , you propose improvement measures and execute them. This also includes training/instruction on proper use, maintenance and safety of Stage Machinery equipment and how to handle our C A T System at the customer's site.Provide hotline/after-hours support.Coordinate with internal teams Development, Supply-Chain Management for resolution, spare parts ordering, repairs.The creation of protocols and documentation Work records, Service Reports, Troubleshooting Tickets) as well will complete your responsibilities as a Service Engineer.OUR REQUIREMENTSYou can read and understand electrical circuit diagrams.Detecting and solving problems in an electrical circuit is nothing special for you.Basic understanding of Network infrastructures or programming such as JavaScript) would be preferable.You have at least basic I.T. skills, like using the Microsoft Office tools.You have a target orientated working method and cost awareness.You have strong communication skills and team spirit.Hands-on mentality. Ability to think logically, prioritize issues, root cause analysis.Good communication skills, professionalism in interactions with customers.Willingness for international travelling is mandatory approx. 90 days a year abroad).Fluent in English, written and spokenGood knowledge of German and/or French, written and spoken would be a benefitDegree of Diploma in Mechatronics, Electrical, Engineering or related technical field.Several years of hands-on experience in maintenance, field service, or related roles.Experience with Customer Care, Remote troubleshooting/hotline support is a plus.Possibility to work late in the evening or on weekends (on-call).OUR OFFERWe offer a permanent position in full-time with an attractive gross salary according to your education and professional experience, as well as the advantages of an international company with headquarters in Vienna and locations in Europe and Asia. Training and development opportunities as well as an exciting, multicultural project environment and cooperation in a team with outstanding expertise, are part of the working environment. A varied and challenging job with a lot of creative freedom and the opportunity to work independently and take responsibility for the success right from the start.BE PART OF SOMETHING BIGA career with Waagner-Biro Stage Systems delivers chances and challenges alike. Working in an internationally renowned company is exciting, but it also represents enrichment in personal and professional development.WE HAVE EARNED YOUR INTEREST?Then we look forward to receiving your complete application documents via