Product Owner

Why apply ?

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future

About the offer

Permanent contract

Location : Capellen, Luxembourg

Top 3 Key competencies :

• Fluency in English & French
• Proven experience in releasing deloymnet processes
• Minimum 2 years of experience in a similar role

MISSIONS OF THE ROLE

 Functional Team activities managing

• Release deployment process (in coordination with Tech Lead and/or Release Manager)

o Release package readiness (QA approvals, Forums approvals)

• Organize time ratio between business request technical requests and Level 3 Support requests
• IT meeting reporting in coordination with Tech Lead
• Organize internal demos sessions
• Communicate the product vision, goals, and roadmap. Align stakeholders around the product strategy and ensure it supports business objectives.
• Elaborate, update and prioritize the product roadmap with take in consideration business objectives, users' needs and technical constraints. Ensure alignment between product strategy and business objectives.
• Create, prioritize, and maintain the product backlog, ensuring it is transparent, up-to-date, and reflects business priorities. Refine user stories and acceptance criteria with the technical team. In collaboration with the Tech Lead, prioritize technical topics and bug fixes.
• Work closely with business leaders, customers, and end-users to gather requirements, validate ideas, and incorporate feedback into the product roadmap.
• Propose innovative solutions to meet user needs and business challenges.
• Participate in Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives). Ensure the team understands and delivers on the product goals for each sprint.
• Coordinate with the development team and stakeholders to plan product releases. Monitor progress and adjust priorities as needed to meet deadlines and quality standards.
• Stay informed about industry trends, customer needs, and competitive landscape. Use insights to inform product decisions and identify new opportunities
• Track and communicate key performance indicators (KPIs) to measure product success. Use data to drive continuous improvement and inform future iterations.

 Responsibilities:

• Being able to handle business priorities and organize business part of the backlog
• Product vision management
• Up to date Product documentation set (Order forms, integration doc, etc.)
• Standard change management like features activation/deactivation (in collaboration with CSM and Service Center)
• Customer User Groups Contribution (with CSM)
• Manage client expectations. Ensure inputs from Sales, Pre-Sales and Customer Care are taken into account:

o Translate business requests in structured business requirements (Business Analysis)

o Ensure all requirements are correctly represented in JIRA, Confluence and other collaboration tools

 Carrying other duties as assigned

REQUIRED SKILLS

 Qualifications / diploma(s): Bachelor's or Master's degree or equivalent experience.

 Technical Competencies:

• Knowledge of all aspects of IT projects
• Strong understanding of Agile/Scrum methodologies.

 Languages: French and English fluent. Any other language is an asset.

 Specific skills:

• Rigorous and methodic
• Customer minded
• Positive mindset
• Solution and business minded
• Team spirit
• Strictly adhered to quality and security
• Strong communication & writing skills
• Excellent communication, negotiation, and presentation skills. Strong analytical and problem-solving abilities.

Customer-centric mindset with a focus on delivering value. Ability to make data-driven decisions and balance

competing priorities.

 Core competencies:

• Analytical mindset & decision making
• Organizational fluency
• Personal effectiveness
• Results-driven
• Client service mindset
• Strategic vision
• Leadership