Business Analyst

Why apply ?

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future

About the offer

Permanent contract

Location : Capellen, Luxembourg

Top 3 Key competencies :

• Fluency in English & French
• Proven experience with analysing and collecting customer needs
• Minimum 2 years of experience in a similar role

MISSIONS OF THE ROLE

 Analysis/collection/definition of the customers' needs (signature flows, specific features, …)

 Coordinate drafting of functional and non-functional requirements/specifications

 Transform the business requirements into deployment / development tasks

 Collaborate closely with the Product Owners


Ensure the initial and advanced trainings for LuxTrust products

 Review/optimize the communication to customers (release notes, tutorials, etc.)

 Work in close collaboration with the Customer Success Office

 Support the setup the proper organization/tools in regards of project typologies in a context of continuous

improvement of the R&D practice

 Carry out other duties as required.

REQUIRED SKILLS

 Qualifications / diploma(s): Bac +5 or equivalent experience.

 Technical Competencies: General knowledge on IT services, support and/or infrastructure.

 Languages: French and English fluent. Any other language is an asset.

 Specific skills:

• Respecting methodologies to collect the needs of customers

• Result oriented having always in mind to maximize the end users experience and to enhance the software's adoptions

• Thinks strategically

• Solution and business minded
• Strong communication and writing skills
• Opinion leader
• Innovative / creative
• Able to work independently but as well fosters teamwork and collaboration
• Rigorous and methodic
• Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals

 Core competencies:

• Analytical mindset & decision making
• Organizational fluency
• Personal effectiveness
• Results-driven
• Client service mindset
• Strategic vision
• Leadership