IT Support Consultant

il y a 7 jours

Luxembourg, Luxembourg Lux-Advisory Temps plein 40.000 € - 60.000 € par an

Lux-Advisory is a company specialized in project management & finance. Our consultants take part in European or International projects.

To support the increase of our activity, we are currently looking for an IT Support Consultant.

Mission

The mission is to assist with operational and administrative tasks across our various IT domains.

The role involves supporting day-to-day activities in a modern, Azure based outsourced IT environment, including coordination with external service providers and cloud platforms. The Consultant will contribute to rollout efforts, assist with change management processes, and respond to management requests for conference support, with a focus on improving the perceived end-user experience.

Activities

  • Support the Corporate IT team across multiple topics and learning areas
  • Assist with Azure budget tracking and implementing cost-saving initiatives
  • Monitor ticket quality and SLAs for both Cloud and Onsite providers
  • Provide end-user support: floorwalking, VIP assistance, and general IT help in designated areas
  • Offer ad-hoc video conference support for meetings and events
  • Support Facilities Management (FM) in IT-related tasks, including business analysis, requirement gathering and formulation, testing and go-live support, and post-implementation aftercare

Deliverables

The Consultant will be responsible for providing the following deliverables:

  • Monitoring reports on ticket resolution, SLA compliance, and provider performance
  • Accurate Azure budget reports and recommendations for cost optimization
  • Documented end-user support activities, including VIP interactions and floorwalking incidents
  • Completed testing, go-live, and post-implementation support reports
  • Successful video conference setup and troubleshooting as required
  • Clear business analysis and requirement documentation for IT projects
  • Contribute to DEIB initiatives, if needed

Technical skills

The nature and scope of the services suggest that the assignment would be best carried out by one IT Corporate Generalist.

Technical skills:

  • Minimum 1 year (and maximum 3 years) of relevant experience in a Corporate IT area with Microsoft Cloud
  • Experience in dealing with day-to-day activities for VIP customers
  • Experience with Video Conferencing equipment, ideally Video Wall, large conference setup for 20 VIPs
  • Excellent knowledge and use of Microsoft Office and SharePoint. Knowledge of Azure is considered a plus
  • A university degree in the computer science field, or equivalent

Soft skills:

  • Excellent communication and presentation skills
  • Excellent organizational skills
  • Excellent attention to detail
  • Excellent written and spoken English

Details

  • Full-time work
  • The Consultant will perform Services in a hybrid mode (80% on-site, 20% off-site). On-site presence: 4 days/week; 1 remote day (typically Thursday), as required by business needs.

Contact

Please send your CV and cover letter

Type d'emploi : Temps plein, Durée indéterminée

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