Analyst & Coordinator - Client Experience & Quality
il y a 2 semaines
Your future team
Our Quality & Excellence team is responsible for running Deloitte Luxembourg's Voice of Clients program, which monitors client experience and satisfaction across service lines (Audit, Tax and Consulting) and supports decision-making at Firm Leadership level. We collaborate with many Deloitte Partners and multiple departments (Marketing & Communications, Business Development, Human Resources, etc.) and promote the Firm's quality culture through internal communications. Our team motto is "Never boring", and we are currently looking for a Junior member to strengthen our dynamic team.
Note: The recruitment process includes a half-hour online test, a one-hour analysis report (no specific preparation needed) and a one-hour interview.
Your advantages of being one of us
- Professional Growth, High Standards: Immerse yourself in a culture of excellence and develop your skills through top-tier methodologies and deliverables, equipping you for future success.
- Global Impact, Local Connections: Work on international projects and collaborate with diverse teams, all while making an impact locally.
- Inclusive, Flexible Culture: Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.
What will you do
This position offers a variety of assignments:
Supporting the firm's Voice of Clients program: research client data, analyse quantitative and qualitative data to identify trends, strengths and potential areas of improvements, and deliver insight-driven reports for leadership.Participating in the Pan-European bid debrief program: analyse data, extract patterns and report emerging trends.Contributing to internal communication efforts: write short articles, produce AI-avatar-based video content, design infographics, and assist in event planning.Monitoring program progress: track KPIs, maintain dashboards and ensure transparency with overview files. Fostering innovation: assist with leading practices, trustworthy AI use and continuous improvements to our processes and deliverables, including the preparation of international best practice exchanges.What about you
You hold a Master's degree in Business Administration, Management or another relevant field.You have prior experience in a demanding professional environment or a large organization.You have strong analytical skills (both qualitative and quantitative) and outstanding attention to detail.You are able to build trust-based business relationships and maintain strict confidentiality.You are proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and common AI tools. Knowledge of Power BI is considered an asset.You are fluent (C1, C2, native level) in both French and English – mandatory requirement. Applications not meeting this criterion will not be considered.Interested? Please submit your resume in English
Get to know more about Deloitte; LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website.
With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.
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