Sr. Escalation Specialist, BXT,
il y a 3 heures
We are looking to hire a customer obsessed team member to manage cases, dive deep to uncover root causes, and propose scalable solutions to improve the Career Choice experience for eligible employees, HR partners, and our program stakeholders, including educational institutions and external employers. You will work collaboratively with a tightly coordinated, mission-driven, global team to raise the bar for the Career Choice benefit.
Each member of our team is a subject matter expert in a major facet of the benefit. This team member will serve as the subject matter expert for our partnership with My HR Live Support (MHLS), ensuring our teams track towards clear, aligned goals, and continuously build efficiencies in our shared processes, including capacity planning, platform migration, and agent resource improvements. A strong candidate will be able to make recommendations for how our teams can apply AI in our work.
Key job responsibilities
The role of the Career Choice Program Specialist supports the associates participating in the program. You will need to be agile and able to manage multiple work streams at once by:
- Resolving escalations from our employees using the Career Choice benefit when they have payment, application, or eligibility related issues.
- Resolving escalations from internal HR teams in order to help them guide associates through using the Career Choice benefit.
- Supporting third party partners (i.e. school partners) when they need assistance with catalog listing issues, payment issues, data sharing, and similar types of transactional support interactions.
- Contribute to data driven reports that highlight the status of team goals
- Experience with HR processes and systems
- Experience in human resources
- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Sr. Escalation Specialist, Career Choice BXT, Career Choice
il y a 2 jours
Luxembourg, Luxembourg Amazon Temps pleinCareer Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. We believe that everyone who comes to Amazon should be able to build their career. As a result, Amazon created the Career Choice program in 2012, and we've served over 100,000 learners since then.We are looking to hire a...
-
Sr. Escalation Specialist, Career Choice BXT, Career Choice
il y a 2 jours
Luxembourg, Luxembourg Amazon Temps pleinDESCRIPTIONCareer Choice is an education benefit that empowers eligible employees to learn new skills for career success at Amazon or elsewhere. We believe that everyone who comes to Amazon should be able to build their career. As a result, Amazon created the Career Choice program in 2012, and we've served over 100,000 learners since then. We are looking to...
-
Luxembourg, Luxembourg Amazon Temps pleinWithin WW Selling Partner Services (SPS), we provide services to help Amazon Selling Partners be successful, deliver the most trusted shopping and selling experience, and provide solutions to accelerate Selling Partner business growth. We prevent fraud and abuse as guardians for all customers and delight our buying customers by enabling Selling Partners to...
-
Luxembourg, Luxembourg Amazon Temps pleinDESCRIPTIONWithin WW Selling Partner Services (SPS), we provide services to help Amazon Selling Partners be successful, deliver the most trusted shopping and selling experience, and provide solutions to accelerate Selling Partner business growth. We prevent fraud and abuse as guardians for all customers and delight our buying customers by enabling Selling...
-
Sr. HR Business Partner
il y a 2 semaines
Luxembourg, Luxembourg Amazon Temps pleinAmazon's PXT HR (HR4HR) organization is seeking a dynamic HR Leader to provide strategic and hands-on organizational support for the Global Operations People Experience and Technology organization (GO PXT) team. We are seeking an experienced HR leader who will demonstrate a sharp understanding of the operations business, strategize how the PXT organization...
-
Sr. HR Business Partner
il y a 2 semaines
Luxembourg, Luxembourg Amazon Temps pleinDESCRIPTIONAmazon's PXT HR (HR4HR) organization is seeking a dynamic HR Leader to provide strategic and hands-on organizational support for the Global Operations People Experience and Technology organization (GO PXT) team. We are seeking an experienced HR leader who will demonstrate a sharp understanding of the operations business, strategize how the PXT...
-
Sr. HR Business Partner
il y a 1 semaine
Luxembourg, Luxembourg Amazon Temps pleinAmazon's PXT HR (HR4HR) organization is seeking a dynamic HR Leader to provide strategic and hands-on organizational support for the Global Operations People Experience and Technology organization (GO PXT) team. We are seeking an experienced HR leader who will demonstrate a sharp understanding of the operations business, strategize how the PXT organization...
-
Associate Director
il y a 2 semaines
Luxembourg, Luxembourg SS&C Technologies Temps pleinAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Trainee Administrator
il y a 4 jours
Luxembourg, Luxembourg Ocorian Temps pleinCompany Description Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a...
-
Area Director Luxembourg
il y a 1 semaine
Luxembourg, Luxembourg Worldwiders Temps pleinJob DescriptionOur client is seeking an Area Director who will be responsible for the performance of the existing business, maximizing Operating Profit, Return on Investment, and Return on Cash from the existing base business in their area.In addition, the Area Director will be tasked with growing the business from existing revenues to meet ambitious revenue...
