Account Manager

il y a 6 jours

Luxembourg, Luxembourg ADVISORY KEY Temps plein

Your Day-to-Day:

  • Manage day-to-day client relationship activities with Securities Services clients, including Financial Institutions, Asset Managers and Asset Owners
  • Build, maintain and grow long-term, profitable client relationships
  • Ensure client retention by working closely with product management, service delivery and client management teams
  • Develop and maintain detailed client plans aligned with broader growth strategies
  • Proactively manage issues and escalations across products and jurisdictions, coordinating the appropriate internal resources
  • Sponsor service improvement initiatives and contribute to change management priorities
  • Establish and maintain client governance frameworks, including service reviews and senior-level meetings
  • Act as a key point of contact for escalations, ensuring consistent and high-quality service delivery
  • Drive internal client awareness and alignment across teams
  • Co-design client servicing models leveraging digital tools and platforms
  • Lead and coordinate client projects in collaboration with internal teams and client project stakeholders
  • Enhance operational servicing models to improve automation, efficiency and service consistency
  • Ensure compliance with internal controls, risk management frameworks and regulatory requirements

Your Profile:

  • Proven experience in Account Management, Client Management, Business Implementation or Business Change
  • Strong knowledge of Securities Services activities: Fund Administration, Custody, Transfer Agency
  • Solid understanding of commercial, contractual and performance drivers
  • Client-facing professional with excellent communication and presentation skills, including at senior and executive level
  • Demonstrated ability to manage complex stakeholder environments and cross-functional teams

Job Category: Account Manager

Job Type: CDI

Job Location: Luxembourg

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