Senior Manager Digital Transformation
il y a 1 jour
To reinforce our teams, we are looking for a **Senior Manager Digital Transformation, speaking English and French**.
**Your main responsibilities**:
- Manage and deliver CRM and CX transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to CRM implementations
- Work and grow relationships with different stakeholders from the Marketing, Sales, Services, Marketing and IT departments to understand their business requirements in the broader context of their digital strategy
- Be responsible for the successful delivery of the projects supported by a good planning and an optimal staffing of the right team
- Master performance indicators and analytical tools to maximize the value generated by our clients
- Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients’ key objectives
- Contribute the growth of the practice through though-leadership, development of solution accelerators, reusable assets and participation and ownership of other operational areas (recruiting, onboarding, training, enablement, etc.)
- Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching them
**Your profile**:
- You have at least 6 years of experience in a technical/functional role during multiple implementation projects
- Master degree in Business, computer science, information systems, or other technology-related field
- Fluent in English and French. German is an advantage
- A good knowledge of CRM leading solutions, processes and trends such as Salesforce, MS Dynamics, SAP C4/Hana, Sugar,..
- The ability to develop and manage project scopes, resources, timing and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Experience in developing and managing the relationship with the client and stakeholders and performing risk management to minimize project risks
- The ability to plan and execute a project in Agile to deliver a superior client experience and meet challenging deadlines
- Strong communication skills, ability to propose solutions, and a strong team spirit
**The offer**:
- Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
- Permanent contract
- Training courses
- Dynamic and innovative environment
- Be in the position to open your career perspectives
- Competitive salary package
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