Operations Manager

il y a 4 heures

EschsurAlzette, Luxembourg FE fundinfo Temps plein

FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

**Requirements**:
**Key Responsibilities**:

- Manage the daily operations of the rebate management system, including the setup and processing of rebates, refunds, and claims, ensuring accuracy and timeliness
- Develop and maintain standard operating procedures (SOPs) for all rebate management processes
- Identify and implement process improvements to increase efficiency and reduce errors
- Develop and maintain strong relationships with clients, ensuring their needs are met, and their expectations are exceeded
- Monitor and analyse rebate trends to identify opportunities for improvement
- Coordinate with cross-functional teams to resolve customer issues, escalations, and inquiries
- Ensure compliance with all legal and regulatory requirements

**Required Experience and Skills**
- Minimum of 5 years of experience in funds and/or rebate management
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously
- Strong attention to detail and analytical skills, with the ability to identify and resolve issues quickly
- Excellent communication skills, with the ability to communicate effectively with internal and external stakeholders at all levels
- Experience managing a team of analysts and customer service representatives
- Proficient in Microsoft Office, with strong Excel skills
- Excellent English (both verbal and written) skills, French is a distinct advantage

**Preferred Experience and Skills**
- Knowledge of rebate management software and databases is a plus
- Bachelor's degree in Business, Operations, or related field

**Personal Competencies**
- Results-oriented
- Self-motivate

**Benefits**

**What you can expect from joining our team**
- Brand new office facility
- Subsidised car parking
- Extra days of leave for seniority (1 per 5 years)
- Complimentary healthcare for employees (can add family members)
- Pension plans
- Fruits/ healthy snacks in the pantry
- Lunch vouchers at 10.80 Euros
- Holiday purchase option - up to 5 days per calendar year
- Sponsored learning and development, including formal qualifications
- Team Building Activities
- Full home working equipment
- Flexible home and office working
- Full LinkedIn Learning access
- Joining a **sustainable** business that cares for the **environment** and **people**:

- Opportunities **to give back** to our local communities through **volunteer days**:

- Options to join and lead **diversity and inclusion initiatives**:

- Become part of Charity Challenges for raising money for charities selected by employees
- Whole office social events
- Sport activities

**What our people across the globe say about FE fundinfo**

“Fast-paced like a start-up, challenging and interesting”

“Great work / life balance in a flexible and supportive atmosphere”

“Working on the latest tech in a quickly evolving environment”

“Sense of togetherness even when working virtually”

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