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IT Operations Specialist
il y a 2 semaines
About the Role:
This exciting opportunity is for a skilled IT Operations Specialist to join our team. As an integral part of our organization, you will be responsible for coordinating and overseeing technology projects related to operations, especially those impacting transport flow management, logistics, and communication systems.
Key Responsibilities:
- Provide first-level support for system users: Identify and diagnose issues and problems, categorize and record reported queries and provide solutions, support problem identification, monitor issues from start to resolution, escalate unresolved problems to a higher level of support.
- IT Project Management: Coordinate, oversee technology projects related to operations, especially those impacting transport flow management, logistics, and communication systems.
- Process Optimization: Identify opportunities to improve existing IT systems, focusing on the efficiency of transport operations and IT infrastructure maintenance.
- Performance Tracking: Implement performance indicators to assess the effectiveness of the solutions implemented and propose corrective actions when necessary.
- Risk Management: Identify technical and operational risks, develop mitigation plans, and proactively manage issues.
- Communication with Stakeholders: Collaborate with various departments (operations, finance, marketing) to ensure project cohesion and alignment with the company's strategic objectives, advise and train users on appropriate system usage.
- Continuous Improvement: Propose innovative solutions to improve the performance and profitability of IT systems related to transport operations.
Required Skills and Qualifications:
- Project coordination: Strong project collaboration skills with proven experience working on complex and multifunctional IT projects.
- Technical Knowledge: In-depth knowledge of IT systems used in transportation (fleet management, supply chain management, ticketing systems, etc.).
- Data Analysis: Ability to analyze performance data and draw conclusions to improve systems.
- Communication: Excellent communication skills, both verbal and written, to interact effectively with technical teams and non-technical stakeholders.
- Risk Management: Ability to identify, assess, and manage risks associated with IT projects.
- Problem Solving: Ability to quickly resolve technical and operational problems in a dynamic and evolving environment.
Education and Experience:
- Education: Master's degree (Bac +5) in Computer Science, Software Engineering, Project Management, or a related field (engineering school, master's in information systems, etc.).
- Experience: Minimum of 3 to 5 years of experience in IT projects, ideally within the transportation, logistics, or industrial sectors.
- Good experience with EDI beneficial and, TMS and WMS tools.
- Certifications (optional): PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), or equivalent certifications in IT project management are a plus. Knowledge of ISO standards is also advantageous.
- Languages: Proficiency in English is often an asset, especially for managing international projects.
What We Offer:
We offer a challenging and rewarding work environment, opportunities for professional growth and development, and a competitive compensation package.
