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**Job Description**:
You want to combine passion and IT expertise?
You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**
**Arηs **Cube** is looking for a **Business Analyst** (M/F) **
The business analyst (BA) will be part of the BMC team which is responsible to manage the ticketing platform of the customer based in the BMC SmartIT solution. It will be responsible to manage the entire lifecycle of SRM (Service Request Management) supported by SmartIT and should work to drive automation and good practice to improve consistency and enhance the customer experience.
**Your main responsabilities**:
- Responsible to manage the creation of new requests from across the customer for new SRM, groups, services, reportsin BMC SmartIT
- Discuss the requirements with the requestor
- Interface between requestor and BMC team
- Support the requests through the development Lifecycle
- Support end users
**Qualifications**:
**Your Profile**:
- Previous experience as business analyst in a similar environment
- Good knowledge of BMC SmartIT (preferable) or other Ticketing tool
- ITIL knowledge (Ideally certified)
- Knowledge of SRM
- Good communication skills
- Structured and organized mindset
- Good office skills, specifically with Excel
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with more than **2500 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.
**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:calling for creativity and innovation, at the cutting-edge of technology.
A **rock solid company**:
With more than **200 customers**, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.
But let’s talk about it face to face
You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.
