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**Purpose of the Job**:
**Quintet Private Bank** is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve.
We are a bank headquartered in Luxembourg, with branches in Germany, Netherlands and Belgium and a subsidiary in the UK and supervised by the ECB with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.
This is a one-year fixed term contract based in Luxembourg (maternity leave coverage). It’s an opportunity to work in a dynamic and international wealth management atmosphere.
**Key Accountabilities**:
Social Media and Newsletter Communication:
- Develop and execute social media strategies to enhance brand awareness and engagement.
- Create, schedule, and publish content across various social media platforms.
- Craft compelling newsletters to keep our clients informed and engaged.
Website Content Planning and Development:
- Plan, develop, and manage content for the company website.
- Implement content updates in Umbraco, our CMS (Content Management System).
- Serve as a backup for the webmaster, ensuring the website runs smoothly and efficiently.
Internal Communication Support:
- Provide communication support (e.g. pitchbooks for clients advisors) ensuring consistency in branding and messaging. Ensure the repository is easy to access and up-to-date.
- Organise internal repository of brand assets (Canva).
- Organise our regular internal calls for our ICS and Client advisors teams.
Brand Reputation Management:
- Monitor, manage and report the company's online reputation.
- Respond to reviews and feedback in a timely and professional manner.
NPS Tracking and Coordination:
- Ensure consistency in tracking and analyzing Net Promoter Score (NPS) data.
- Centralise results and identify potential corrective actions for Management. Coordinate efforts to improve customer satisfaction and loyalty.
Competitors Watch:
- Monitor competitors' activities and digital marketing strategies. Share with the Marketing community.
- Provide insights and recommendations based on competitor analysis.
Influencer Management:
- Identify and manage relationships with ‘influencers’ to promote our brand (Linking implementation in relation with our SEO strategy).
**Knowledge and Experience**:
- Bachelor's degree in Marketing, Communications, or a related field.
- 3+ years of experience in digital marketing and communications.
**Attributes and Qualities**:
- Excellent written and verbal Communication Skills.
- Creativity and Innovation: Ability to develop creative content and campaigns that capture attention.
- Analytical Skills: Ability to analyze digital communication metrics and derive actionable insights.
- Attention to Detail: Ability to maintain brand consistency and quality across all digital communications.
- Project Management Skills: Strong organizational skills to manage multiple projects and deadlines. Ability to prioritize tasks and coordinate with cross-functional teams.
- Customer-Centric Approach: Understanding of target audiences and ability to tailor messages to meet their needs.
- Collaboration and Teamwork: Strong interpersonal skills and willingness to collaborate to achieve common goals.
- Strategic Thinking: Ability to develop and execute strategic digital communication plans.
- Autonomy and Proactive Attitude: Self-starter with a proactive approach to identifying opportunities for improvement.
**Technical Skills**:
- Understanding of digital marketing principles and how they integrate with communication strategies. Familiarity with SEO, SEM, and content marketing best practices.
- MS-Office (Word, Excel, PowerPoint), Outlook.
**Languages Skills**:
- Fluent in English (written and spoken), French, Dutch and/or German is a plus.
