Rhe Customisation Coordinator

il y a 1 semaine

Luxembourg Tarkett Temps plein

Mission

Within the Design department EMEA you will be part of the RHE Customisation Service team as an Customisation coordinator to manage custom specific projects in a fast-paced environment while maintaining a high degree of organization and attention to details. We are looking for an individual strongly customer oriented with a positive attitude who wants to grow their skill set in a dynamic company that values collaboration.

RHE Customisation Service aims at supporting our salesforce on non-standard customer projects on LVT & HE. Clervaux (LU), Konz (DE), Jaslo (PLD), Lenham (UK), Sedan (FR).

Main tasks

Process management: handle each customisation request according to the defined process, with responsibility to make sure the process happens in the right timeline / cost management and to deliver proactive information to the Sales Networks / Key accounts

Assist EMEA Sales Team with the operational management of their non-standards requests:

- Act as Sales Networks point of contact to support them on their different projects on non-standard requests.
- Answer various questions for projects sent by the networks.
- Analyse content and fesability, cost, lead-time (if needed ask a support from the studio design or production) of the request.
- Contact directly the issuer of the request by phone to collect more information and advice directly the possibilities.
- Liaise when necessary with relevant factory department ( supply chain, quality, ).
- Check the project profitability and escalate when needed.
- Ensure the link between the studio and the Sales Networks by given and collecting information regarding the development of proposal.
- Send the lab samples to customer/ Sales Networks by DHL.
- Ensure daily tracking reflecting latest request status.
- Initiate the codification of all new specials.
- Make sure the commitments are respected by Data Master.
- Allow Sales Networks to proceed with the order and communicate relevant informations.
- Help Sales Networks or production if problems of missing information or delay.
- Maintain up-to-date validity dates and service codes in SAP.
- Ensure Product Request Forms updated (if new range to add, format ).

Help with the launch of the new automated request management tool:

- Activily participate on CRM implementation in our service
- Participate in testing the new tool.
- Identify possible improvement.
- Assist the go live phase.

Your Profile
- Good CRM and SAP knowledge
- Strong focus on customer service
- Team player and motivated to work in an agile work environment
- Solid organizational skills, attention to details and problem-solving skills
- Well-structured, ability to handle multiple tasks and projects with accuracy
- Excellent verbal and written communication skills
- Fluent English and French, any other European language will be considered as a +
- Advanced knwoledge in Microsoft Office
- 2+ years in similar coordinating position ( from customer service or junior project manager), experience in sales will be a +

By joining us, you will be part of an international culture where you can expand your horizons, change the game and design the future of society. And where our values of collaboration, creativity, commitment and caring underpin our success.

Come and see how is life at Tarkett

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