Sr Program Manager, Emea Cx

il y a 2 jours

Luxembourg Amazon EU Sarl Temps plein

Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Does the thought of shaping our end-user experience excite you?

We are looking for an inventive and results-oriented Senior Program Manager to develop and pilot Voice of The Customer initiatives within the Operations Technology Solutions (OTS) EMEA team. OTS designs, builds, deploys, and sustains the technical infrastructure and end user devices that enable and protect Amazon Operations.

As a Senior Program Manager, pioneering new ways of thinking, designing and delivering is your mission. Collaborating with a wide range of stakeholders across the business, you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key job responsibilities
- Design and lead the implementation of research programs end-to-end, including experimentation design, surveys, and focus groups in partnership with technical team members
- Author strategy narratives and translate research findings into actionable business insights
- Create innovative solutions using data and research to address wider challenges in your organisation
- Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organizations
- Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish

A day in the life
As a Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan.

Senior Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team
Within the Ops Tech Solutions (OTS) team, we offer constant tech support to Amazon’s global operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users.

Amazon’s OTS team work hard to balance performance and sustainability in all new solutions. Our team operates around the clock, making sure we can offer support or carry out important maintenance with mínimal business interruption.

Luxembourg, LUX
- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience leading process improvements
- Experience working cross functionally with tech and non-tech teams

  • Se Cx Program Manager, Customer Service

    il y a 2 jours

    Luxembourg Amazon Europe Core Sarl - D40 Temps plein

    Proven experience managing cross-functional roles, including external and internal stakeholders. - Excellent communication skills and analytical capabilities, ability to simplify complex topics for broad audiences. - Customer Experience Evangelist and role model on Customer Obsession. Sweden (SE) Customer Experience & Insights team is looking for a Customer...

  • Sr Compensation Consultant, Aws Emea

    il y a 2 jours

    Luxembourg Amazon Services Europe SARL (LU) - A61 Temps plein

    Identifying issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. - Implementing strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. - Regularly interacting with senior management on matters concerning several areas, divisions, and/or customers. - Leveraging...

  • Sr. Technical Program Manager

    il y a 1 semaine

    Luxembourg Amazon Europe Core Sarl Temps plein

    Experience in technical product or program management - Experience working directly with engineering teams - Experience in software development - Experience in technical program management working directly with software engineering teams - Experience managing programs across cross functional teams, building processes and coordinating release schedules The...

  • Sr. Director, Tax

    il y a 1 semaine

    Luxembourg PayPal Temps plein

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Program Manager

    il y a 2 jours

    Luxembourg Amazon EU Sarl - A84 Temps plein

    A relevant degree or degree equivalent (e.g., business administration, project management) - A project management certification (e.g., PMP, PRINCE2, APM, Scrum) - Relevant experience delivering projects at local or national scale - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel to...

  • Sr. Technical Program Manager

    il y a 1 semaine

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience in technical product or program management - Experience working directly with engineering teams - Experience in software development - Experience in technical program management working directly with software engineering teams - Experience managing programs across cross functional teams, building processes and coordinating release...

  • EHS Sr. Program Manager

    il y a 4 jours

    Luxembourg Amazon EU SARL Temps plein

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support...

  • Sr. Program Manager, Global Procurement Operations

    il y a 7 jours

    Luxembourg Amazon EU Sarl - A84 Temps plein

    Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience in program or project management At Amazon, we're working to be the most customer-centric company on earth. The Program Management Organization (PMO) team under the...

  • Sr. Technical Program Manager, International

    il y a 2 jours

    Luxembourg Amazon EU Sarl Temps plein

    Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience working directly with engineering teams - Experience working on data visualization...

  • Partner Migration Program Lead

    il y a 1 semaine

    Luxembourg Amazon Web Services EMEA Sarl Temps plein

    The right person will be starter finisher with good analytical skills and possess 10-15 years of partner and business development experience. - Experience in selling large transformation projects with customers in EMEA. - Demonstrated success with managing cross group collaboration and multiple projects in a matrix and high growth organization. - A proven...