Emplois actuels liés à Customer Journey Consultant - Luxembourg - Lux-Advisory
-
Customer Journey Expert
il y a 1 semaine
Luxembourg Findel Airport ING Temps pleinCustomer Journey Expert (M/F) ING Luxembourg is looking for a Customer Journey Expert (M/F), who will be working in a Squad part of the Payments Tribe. The aim of this tribe is to offer all ING customers (Retail Banking, Private Banking and Wholesale Banking) easy and reliable services and to provide the best payment experience possible. Job...
-
Customer Journey Expert
il y a 4 jours
Luxembourg ING Temps pleinING Luxembourg is looking for: **Customer Journey Expert - Payments** ING Luxembourg is looking for a Customer Journey Expert (M/F), who will be working in a Squad part of the Payments Tribe. The aim of this tribe is to offer all ING customers (Retail Banking, Private Banking and Wholesale Banking) easy and reliable services and to provide the best payment...
-
Business Analyst
il y a 4 jours
Luxembourg ING Temps plein**Business Analyst / Customer Journey Expert (Finance) (M/F/x)** ING Luxembourg is looking for a Business Analyst / Customer Journey Expert (M/F/x), who will be working in team/squad in charge of the Delivery & Management of different IT assets. The aim of this squad is to deliver reliable services and provide de best experience for the following...
-
Business Analyst
il y a 2 semaines
Luxembourg ING Temps plein**Business Analyst / Customer Journey Expert (Target 2) (M/F/x)** ING Luxembourg is looking for a Business Analyst / Customer Journey Expert (M/F/x), who will be working in a project team which is part of the Data Management & Support Function Tribe. The aim of this team is to deliver the Target 2 project. As a Customer Journey Expert, your mission is...
-
Customer Journey Expert
il y a 2 semaines
Luxembourg Findel Airport ING Temps pleinWe are actively seeking a skilled and motivated Customer Journey Expert with expertise in Insurance to join our diverse and inclusive team Savings, Investments and Client Advice. As a CJE specialized in insurance, you will play a crucial role in managing our insurance business, from governance to execution, following the ING Way of Working principles. Your...
-
Business Analyst
il y a 2 semaines
Luxembourg Findel Airport ING Temps pleinBusiness Analyst / Customer Journey Expert ING Luxembourg is looking for a Business Analyst / Customer Journey Expert who will be working in the tribe Wholesale Banking Products & Channels. The aim of this tribe is to deliver high quality products and services to the Wholesale Banking department for an improved uniform client experience. The team is SPOC...
-
Customer Journey Expert
il y a 2 semaines
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
-
Wholesale Banking
il y a 1 semaine
Luxembourg ING Bank N.V. Temps pleinBusiness Analyst / Customer Journey Expert ING Luxembourg is looking for a Business Analyst / Customer Journey Expert who will be working in the tribe Wholesale Banking Products & Channels. The aim of this tribe is to deliver high quality products and services to the Wholesale Banking department for an improved uniform client experience. The team is SPOC...
-
Business Analyst
il y a 2 semaines
Luxembourg Objectware Temps pleinNous recherchons pour un de nos clients, spécialisé dans le domaine bancaire un Business Analyst / Customer Journey Expert H/F pour une mission à pourvoir dès que possible sur le secteur du Luxembourg. Votre mission consiste à concevoir, développer, gérer, harmoniser et supprimer progressivement des produits commerciaux, des services, des formules de...
-
Business Analyst
il y a 2 semaines
Luxembourg OBJECTWARE Temps plein_Le Groupe Objectware fondé en 1999 est une ESN (Entreprise de Services du Numérique) spécialisée dans le Conseil et l'Ingénierie en Systèmes d'Informations._ - Le groupe représentant plus de 850 collaborateurs en France (IDF, Strasbourg, Nancy, Lille, Bordeaux, Nantes) et à l'International (Luxembourg, Belgique) pour environ 80 M€ de CA._ -...
Customer Journey Consultant
il y a 2 semaines
**Lux-Advisory **is a company specialized in project management and business analysis. Our consultants take part
in European or International projects. To support the increase of our activity, we are currently looking for a***
**Customer Journey Expert Consultant.**
**Mission - Tasks**
This role requires experience in operating in a complex environment and significant knowledge of the Banking
regulatory landscape. It combines a client-focused approach with analytical skills and result oriented thinking.
The consultant will work in a multidisciplinary team within Agile organization. As a Customer Journey Expert,
the consultant will:
- Identify business needs, balancing them together with the Product Owner
- Create or fine-tune business rules for mappings between local and central databases
- Perform testing before each release
- Help reaching high data quality standards together with other squads
- Contribute to process streamlining
- Provide user support daily and contribute to change management for teams based both in
Luxembourg and abroad
**Skills**
The Consultant will have the following skills:
Technical skills:
- Bachelor’s or Master’s degree preferably in Economics / Finance / Computer Science / Business
Management
- At least 3 years of relevant work experience in the financial services industry, preferably as a Business
analyst and/or within an Operational department
- Experience, knowledge of KYC (Know Your Customer) policies for financial institutions is a plus
- Fluent in English and French
- Any additional languages will be considered as an asset
- Soft skills:
- Enthusiastic and willing to learn
- Naturally collaborative person who listens and invests in others to achieve common goals
- Strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment
- Love to challenge the status quo and are eager to propose creative solutions to problems
- Organizational and time management skills
- Data-focused and have strong analytical skills to interpret and translate business needs into
operational processes
**Contact
