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Operations Associate, Courier Acquisition

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Luxembourg Wolt Temps plein

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**_ Join us today to build Wolt together._**
- #LI-LI1_

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate.

In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes. As an Operations Associate in the Courier Supply Team, you will be a part of ensuring that our courier partners get the right help and support at the start of their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and proactive; anticipating challenges and solving problems without waiting for guidance. Supporting our valued courier partners calls for a positive, can-do attitude, as you will handle both routine responsibilities and opportunities to enhance the overall courier experience.

**What you’ll be doing**
- Weekly and daily monitoring of KPIs and plan performance and adjusting the plan on a need to basis
- Additional incentives and projects to boost acquisition and conversion when needed, and have an impact on the use of budget placement (e.g. launching referral campaigns, creating incentive projects, engaging the new courier pool)
- Conducting tests and implementing new improvement concepts in e.g. planning, courier acquisition, onboarding performance, working closely with other Supply teams (for example Activation) to reach goals
- Collaborating between teams like Performance Marketing, while running campaigns, deciding on campaigns, visuals, copies and channels, while also making sure that we are on keeping within the budget

**Qualifications**
- Excellent communication skills, both spoken and written.
- A data-driven mindset that helps you make informed decisions.
- Familiarity with working with data, using Looker or similar data visualization tools is a plus. Familiarity with performance marketing and marketing data and strategies is a plus.
- A proactive, "can-do" attitude that drives you to get things done.
- Comfort in a fast-paced, high-impact environment where agility is key.
- Quick to learn, with a knack for balancing attention to detail and understanding the bigger picture.
- Highly organized, thorough and creative - you complete tasks with precision, always keep an eye on the details, and have a heart for innovating the way you do your work
- Fluency in English is essential, fluency in another local language from our 9 markets is a plus.

**Additional Information** What We Offer**
- Independent work in a dynamic team
- Possibility of hybrid work after onboarding to the role
- Discount on Wolt orders
- Laptop and phone
- Modern office
- Team building and company events with local colleagues

Laura Ilioaea - Talent Acquisition Partner