Operations Specialist, Supply Activation

**Company Description**
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions - as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

**So, why work at Wolt?**

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that justwork, Wolt might be for you.

**Our Commitment to Diversity, Equity & Inclusion**

We want to have all sorts of people in our team - people like you and me, and people different from you and me. To be able to work with diverse teammates - when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait - we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

**_ Join us today to build Wolt together._**
- #LI-LI1_
LI-Hybrid

The Operations Specialist is an important role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to bridge the gap between the Onboarding and Activation plans, unlocking activation in the early lifecycle stages of a courier joining Wolt. Additionally, ensuring good supply levels when and where needed will be critical, both through data analysis and clear communication with our courier partner community.

**What you’ll be doing**
- Owning and optimizing the courier early lifecycle activation journey, ensuring smooth onboarding and engagement at every stage of the lifecycle;
- Designing and executing tailored activation strategies for our courier community;
- Acting as the bridge between onboarding and activation, ensuring seamless transitions and reducing courier churn in the early lifecycle stages;
- Developing and continuously improving standard operating procedures to enhance courier activation, motivation, and long-term retention;
- Monitoring key performance metrics to understand activation drivers and iterating on strategies based on data insights;
- Experimenting with new approaches to activation and engagement, leveraging creativity and data to drive results;
- Communicating clearly and effectively with courier partners, using engaging and motivational touchpoints to encourage activity during critical times;
- Staying agile and adaptable, adjusting strategies quickly based on external factors such as demand fluctuations, special events, seasonality, and market specific trends;
- Leading innovation and continuous improvement initiatives in the courier activation framework, identifying gaps and implementing scalable solutions.

**Qualifications**
- Previous experience in operations, marketing, incentive design, and/or customer service is highly preferred;
- Familiarity with working with data, using Looker or similar data visualization tools is a plus;
- Familiarity with courier engagement strategies and incentive / bonus structure planning is a plus;
- You exhibit a high attention to detail and independent ability to solve problems;
- You are a precise and thorough person with the ability to remain organized while executing your tasks at hand with high efficiency;
- You love to “get your hands dirty” and lead by example, doing whatever it takes to make sure that we accomplish our goals;
- You are a confident communicator with good English skills and effectively navigate through things that are blocking your path with a clear line of thought.

**Additional Information**
Laura Ilioaea - Talent Acquisition Partner