Deep - Program Manager
il y a 1 semaine
To strengthen the DEEP teams within our Customer Success team, we are currently looking for a full-time **Program Manager (M/F/n).**
**Vos missions**:
You will be involved in the Build and Run phases:
- Contribute to the RFP on matters related to service commitments, profitability, governance
- Senior Supplier and provide functional management to the project(s)
- Setup the customer and internal governance
- Run the customer governance and the internal governance.
- Accountable for contract profitability.
- Entry point for customer-initiated new service demands. Dispatch the requests to the relevant processes and validate the related offers. Accountable for financial discussion with the Customer.
- Responsible for the resources assigned to the customer account. Validate spending and "Demande d'achat" for the related customer cost center.
- Oversee delivery activities - Service Delivery and relationship with third parties in case of sub-outsourcing.
- Govern major risks and issues and ensure the implementation of audit remediation plans or corrective measures, within the committed timeline.
- Participate to the presentation of new business development/service offerings to the customer.
- Contract owner. Validate modifications and amendments to the contract.
- Prepare the renewal negotiation and validate changes to service scope or profitability
**Votre profil**:
- Hold a Master's degree with a specialization in project management, and have at least ten years' experience in the relevant field.
- Excellent leadership and communication skills
- Project management skills (Prince2 methodology, PMP, etc.)
- Fluency in French, English **and Luxembourgish**
**Are you interested?**
Would you like to take up a new professional challenge in a multicultural, dynamic company that invests in the development and well-being of its employees?
Join us by clicking on “Apply”.
A certified copy of your diploma and a recent copy of your criminal record will be requested during the recruitment process.
Niveau intermédiaire
HYBRID
CDI
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