Risk Manager, Product Quality, Trustworthy Shopping
il y a 1 semaine
Bachelor's degree or equivalent
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
- Experience with research and investigation skills or equivalent
- Experience in program or project management
Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.
This role is available in Luxembourg, Munich, and Milan.
Key job responsibilities
- Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
- Report on key metrics and performance indicators to measure overall program and product performance and provide foundation for continuous improvement
- Influence and execute product roadmaps to achieve business goals
- Work with business stakeholders and tech teams to define needs, build solutions, and measure results
- Clarify and drive short-term and long-term project priorities and commitments, as well as establish and maintain clear chains of project and program management and accountability
- Lead and manage day-to-day program requirements with operations teams and program and product managers
- Plan and conduct product/business reviews and reporting, including program flashes, budgeting, ops optimization
- Conceptualize and launch large scale programs to resolve buyer issues.
- Partner with Legal and Operations to quickly handle and resolve critical and time-sensitive escalations.
- Create policies, strategies, and processes to protect buyers and enable business growth while ensuring compliance with legal requirements, protecting customers, and protecting the Amazon brand.
About the team
Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
- Experience with SQL and Excel
- Master's degree
-
Risk Manager, Product Quality, Trustworthy Shopping
il y a 2 semaines
Luxembourg Amazon Services Europe SARL (LU) Temps pleinBachelor's degree or equivalent - Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent - Experience with research and investigation skills or equivalent - Experience in program or project management Have you ever thought about what it takes to be called the #1 most trusted company for customers? What...
-
Senior Risk Manager, Trustworthy Shopping Experience
il y a 2 jours
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree or equivalent - Experience in compliance, audit or risk management - Experience working with cross functional teams and managing multiple stakeholders Position available in Luxembourg, Munich, or Milan. Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer...
-
Senior Risk Manager, Trustworthy Shopping Experience
il y a 1 semaine
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION Position available in Luxembourg, Munich, or Milan. Are you passionate about building customer trust and protecting online shoppers? Join our team as a Senior Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience. In this...
-
Senior Risk Manager, Trustworthy Shopping Experience
il y a 7 jours
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION Hiring in Luxembourg, Milan or Munich. At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and result-oriented people. If you are interested about building innovative mechanisms to protect customer safety and ensure compliance with existing and upcoming regulations at scale, while enabling...
-
Senior Product Manager Tech, Trustworthy Shopping
il y a 3 jours
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Experience owning/driving roadmap strategy and definition - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in technical product management, program management or engineering - Experience owning feature delivery and tradeoffs of a product - Experience with end...
-
Senior Product Manager
il y a 2 semaines
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience in representing and advocating for a variety of critical customers and stakeholders during...
-
Business Analyst, Trustworthy Shopping Experience
il y a 1 jour
Luxembourg Amazon EU Sarl - A84 Temps pleinExperience in tax, finance or a related analytical field - Experience writing complex Excel VBA macros - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with SQL or ETL The Trustworthy Shopping Experience team is looking for a business analyst to help us protect our...
-
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION Amazon’s Trustworthy Shopping Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers...
-
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION At Amazon we believe that customer trust is of paramount importance to anything we do. To raise that bar, the Trustworthy Shopping Experience team works with regulators, brands, selling partners, and customers to identify and mitigate/prevent compliance, selling partner, or product risk. We also engage closely with our regulatory partners, and...
-
Luxembourg Findel Airport Amazon Temps pleinDESCRIPTION The team is growing fast and we're looking for a Sr. Program Manager to join our team. At Amazon, we are working to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers. We are committed to delivering a trustworthy shopping experience for our customers by ensuring...
