Fds Query Management Agent

il y a 1 semaine

Luxembourg BNP Paribas Temps plein

FDS QUERY MANAGEMENT AGENT (H/F) (NUMÉRO DE L'EMPLOI : LUX022321)

**BNP Paribas SA**, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

To support its current growth, BNP Paribas SA is looking for a:
**FDS Query Management Agent (M/F)**

**CDD Contract - 6 months**

**Your mission**:

- Handle rejections
- Call Back & Large Deal verification with client following procedure
- Handle pending SR Types “High & Critical” in status DUE
- Handle internal requests from other teams
- Handle Clients having a specific management
- Daily Task list Completion
- Participate actively of daily team meeting.
- Run daily FDS KPI Volume KPIs on hobart
- Incident management & ERT organization
- Handle escalation in situations of Exposure to the Market

**Key Responsabilities**:

- Ensure a positive and professional client service experience.
- Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.
- Expected result: Respond to client queries promptly, accurately, and courteously.
- Direct client complaints or complex requests to relevant departments in a timely manner.
- Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.
- Provide clients with technical assistance on systems and services.
- Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.
- Escalating serious issues to management for prompt resolution.
- Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency

**Advantages of the position**:
By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.

**Working environment**:
You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.
**Your profile**:
**Education**:

- Bachelor or Master Degree in Finance.

**Professional experience**:
5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products.

**Behavioural skills**:

- Attention to detail / rigor
- Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
- Ability to collaborate / Teamwork

**Technical skills**:
Ability to use electronique tools (FBL, connect, host, Hobart,)

**Transversal Skills**:
Analytical Ability

**Language skills**:

- ** **Excellent written and oral English and French skills are essential
- Other European languages (Spanish, German, Italian) are considered as a real advantage

**Lieu principal**: Luxembourg

**Type d'emploi**: CDD

**Domaine d'activité**: TRAITEMENT DES OPERATIONS

**Niveau d'Etudes**: Master ou équivalent (> 4 ans)

**Niveau d'expérience**: Au moins 5 ans

**Horaire**: Temps plein

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