Operations Delivery and Performance Manager
il y a 1 semaine
Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.
**Operations Delivery and Performance Manager**
**(M/F/d)**
**Main Responsibilities**
- Designs, implements and delivers on key projects to agreed timescales and quality with a wide range of stakeholders.
- Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results
- Partners across the business to identify, develop and implement change management strategies; acts as a leader, influencer and change agent in the implementation of initiatives that support strategic and operational priorities
- Takes a proactive, holistic approach to business practices and processes; provides methodologies, tools and measurements to sponsors and team members to support initiatives
- Identifies opportunities and risks associated with changes in internal and external environments by implementing agreed operational goals
- Direct and conduct governance activities of operations to determine the effectiveness of controls, compliance with management directives, compliance with regulatory requirements and efficiency of operations
- Perform and support the oversight of the effective operation of key governance frameworks (including Outsourcing, Data Management, Risk management and Governance Status Reports).
- Proactively support change activity in relation to Governance Framework development.
- Identify and escalate appropriate opportunities for improving business performance, with a focus on service delivery, governance, controls and cost efficiency.
- Delivering business as usual team requirements including Management Information, quarterly reporting and updates risk and controls and associated actions and action plans
**Skills and Experience**
- Fluent in English is mandatory, any other language would be an asset
- Bachelor in Business Administration or similar area
- 3-5 years’ work experience within the insurance/ finance industry or in a similar position would be an asset
- Excellent communication skills, both written and verbal
- Computer literate, including knowledge of Microsoft Office packages (e.g. MS Word and MS Excel)
- Good organizational and time management skills with the ability to work accurately and to deadlines
- Constructive approach to dealing with internal and external customers
**We offer**
- Full-time position in our friendly and motivated team in Luxembourg
- International working environment
- Compensation packages to high standard market rates
- A high standard Group health insurance & Pension plan
- Flexible working policy to support your work life balance
- Career path and opportunities within Zurich Group
- Executive Managers whose doors are always open
- A work model based on transparency and recognition
- Training & Development for upskilling your future experience
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