Customer Support Specialist

il y a 7 jours

Luxembourg infeurope S.A. Fairmar Consulting GmbH Temps plein

**Job Type(s)**:CDI/Permanent Contrat à durée indeterminé Full Time Shifts Temps plein**Location(s)**:Luxembourg - BertangeFor a renowned international organization, infeurope is looking for a **Customer Support Specialist (F/M) **to join its team in Luxembourg with strong communication skills.

**Tasks and Responsibilities**:

- First point of contact for the international customers of a prestigious International Organisation in Munich, Germany
- User guidance on the organisation webpage to ensure applicants and companies understand the patent procedures
- Customer data management and maintenance in various data management tools

**Your Profile**:

- **Fluency in German, English and french**:

- Preferably previous experience in customer care or hospitality
- Passionate about customer care and ability to work in a dynamic customer service environment
- Ability to pick things up quickly and wants to learn new things
- Customer focused with experience of managing complex enquiries
- Excellent communication skills
- Organisational and problem-solving skills
- Team player who enjoys working in a cross-functional, diverse and international team

**Our Offer**:

- Outstanding reference in your CV of a renowned international organisation
- CDI/Permanent Contract
- Luxembourgish employment contract
- Multicultural environment
- 3-6 months of on-the-job training in various areas
- Location: Luxembourg-Bertrange
- Hybrid working after the training phase
- Business trips to Munich during the training phase

infeurope S.A. is a company headquartered in Luxemburg, predominantly offering communication, consulting and managed services to European Institutions and International Organisations.

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