Shareholder Services

**General Information**:

- Job ID
- 30282
- Location
- Luxembourg, Luxembourg
- Work Types
- Full Time
- Categories
- Client Onboarding, Funds

**About TMF Group**

TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, We actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

**Discover the Role**

TMF Group in Luxembourg is looking for a Shareholder Services - AML/KYC Senior Officer to join the Shareholder Services team. In the role you will be reviewing and processing investor onboarding and ongoing investor due diligence requirements, are involved in the onboarding of new clients, liaise with internal and external stakeholders and ensure a timely response to queries. This sounds like a great challenge? Don't hesitate to apply

**Key Responsibilities**
- Review and processing of investor onboarding and ongoing investor due diligence requirements within the Shareholder Services Team. This includes review of AML/KYC and FATCA/CRS documentation, on a periodic and ad hoc basis,
- On-boarding new clients and their investors, providing continuous excellent client service,
- Liaising with internal and external stakeholders/clients,
- Ensuring a professional, timely response and processing of client/investor queries and instructions,
- Ensuring policies, procedures and checklists are always adhered to in accordance with standards,
- Monitoring and preparing monthly/quarterly/ad-hoc reporting,
- Actively participating or being responsible for specific operational or regulatory projects,
- Supporting internal and external audits,
- Assist the Manager Shareholder Services with planning, highlighting opportunities and escalating potential issues in a timely manner,
- Building and managing client and investor relationships, enhancing the TMF experience, providing a high standard of client service,
- Contributes toward creating efficient solutions to challenges that impact the overall Fund Services Team, while maintaining a focus on team spirit & productivity.

**Key Requirements**
- University degree and/or 3+ years relevant work experience within Luxembourg Financial Industry,
- Knowledge of fund legal structures in Luxembourg,
- Knowledge of AML/KYC laws in Luxembourg and processes
- Team player that enjoys taking responsibility and can work independently,
- Detailed oriented and strong communication skills, both written and verbal,
- Well organized with a sense of prioritization, flexible and stress resistant,
- Fluent in English. Fluency in another European language is a plus.
- Good knowledge of MS Office (excel, word, etc.)
- Knowledge of Viewpoint is a plus

**What’s in it for you?**
- **Excellent working conditions**: good work-life balance, salary indication above market level.
- ** Value-driven work environment**: you can expect integrity and respect from all your colleagues and your leadership team.
- ** Teamwork**: an environment where we learn from our mistakes and work together to improve our processes continuously. A no-blame culture where teamwork is important valued and lived daily.
- ** Ambition**: we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome

**We’re looking forward to getting to know you