Am Operations Lead, Eu SAS Business Operations

il y a 2 semaines

Luxembourg Amazon Services Europe SARL (LU) Temps plein

Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent

What is the Amazon Marketplace?
Amazon is the largest marketplace on earth. More than 300 million customers shop in Amazon’s marketplaces globally. Every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon welcomes companies of all sizes to offer their products, helping them reach hundreds of millions of customers, build their brands, and grow their business.

What is Amazon Strategic Account Services (SAS) and its’ purpose?
The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and Customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.

What is the role of Account Management (AM) Operations Lead and its’ purpose?
You’ll be an essential part of innovating & transforming our account management processes. You’ll be taking the lead on the design and launch of a new account management structure to serve SAS Sellers. You’ll also oversee existing account management processes and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Luxembourg, Luxembourg

Key job responsibilities

**As a Account Management Lead**:
a. You are a part of the Central Product Team and work within the Business Operations team.
b. You collaborate with the SAS Business to improve how we manage Sellers, while reducing our cost to serve, and maintaining a high bar in Seller Experience.
c. You will work closely with RBS partners to grow SAS Sellers in a cost efficient and scalable environment.
d. You will forge partnerships with business workstreams, crafting processes to adapt to evolving Sellers preferences.
e. You establish goals aligned with 3P objectives and report on goal progress (MBR, QBR).

Luxembourg, LUX
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
- Experience in B2B or enterprise sales with a focus on hunting new business

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