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**Reports to People Operations Manager**
This position is part of the People Services Team, who are responsible for the full lifecycle of an employee from onboarding to offboarding. The purpose of this position is to provide operational guidance and support to the People Operations team, as well as to the wider People team and across the Aztec Group.
**Key responsibilities**:
- Provide guidance to Aztec employees and managers in core people policy areas including but not limited to: maternity, paternity, adoption and parental leave, sickness absence, flexible working and teleworking. Assist employees in understanding their rights and obligations, and ensure all documentation, trackers and systems are complete and up to date, including payroll.
- Act as the first point of escalation for any policy and process queries that the HR Officers and HR Administrators are unable to answer. Ensure all queries are responded to in line with any agreed SLAs, and that issues are escalated if appropriate.
- Ensure process maps, procedure guides and forms are kept up to date and version controlled in light of any policy or legislative changes. Keep the rest of the team updated on any changes.
- Oversee the tracking of right to work compliance. Ensure that regular checks are carried out and that follow up actions are taken where right to work documentation is due to expire. Escalate any compliance issues or concerns to the People Operations Manager.
- Manage the monthly processing of Real Time Promotions, ensuring that letters are drafted, systems are updated and change notifications are issued in line with any agreed SLAs.
- Act as a main point of contact for both internal and external auditors in relation to the collation of relevant documentation and responding to queries.
- Train and coach new and less experienced members of the team.
- Stand in for the People Operations Manager in managing the day-to-day operations of the team and attending meetings, where required.
- Ensure that all relevant data and changes are captured accurately within the HR system to support payroll processing and to ensure employee records comply with data privacy and other regulatory requirements.
- Keep up to date with relevant employment legislation and best practice in all relevant jurisdictions for the Group and ensure any changes are shared with the team.
- Contribute to and, where required, take the lead on continuous improvement projects.
- Develop and maintain both internal and external stakeholder relationships to ensure all parties are working efficiently and effectively.
- Provide support and cover as required during peak periods of activity and to cover team absences, across all jurisdictions. Share knowledge and best practice within the team to ensure everyone has the ability to work together and cover where required.
**Skills, knowledge, expertise**:
- Knowledge of HR best practice and employment legislation in one or more of our jurisdictions would be an advantage (UK, Ireland, Channel Islands, Luxembourg, US).
- Ability to learn and understand the core elements of policies, processes and procedures, whilst highlighting opportunities for improvement.
- An appreciation of the standards and industry best practice that are expected within a regulated environment.
- Strong interpersonal skills, and a proven ability to develop good working relationships at all levels, both within the business, and with external service providers.
- Ability to demonstrate a customer service mindset, with a passion for and commitment to improving the employee experience.
- Proven ability to work effectively both as an individual and as a collaborative member of a team.
- Proven ability to communicate, both orally and in written English, in a clear and concise manner.
- Strong attention to detail, with high levels of accuracy and numeracy.
- A high level of computer literacy including MS Office products and HRIS/HCM systems.
- Travel to other jurisdictional offices may be required from time to time.
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues is at the heart of what we do.
