(Associate) Bmc Application Specialist

**This position is based at our Luxembourg headquarters and requires regular office presence. **The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.
The EIB, the European Union's bank, is seeking to recruit for its **Group Corporate Services Directorate-Group Digital Office (GCS-GDO), Business Solutions Department (BSD), Corporate Applications Division (CA), Transversal Solutions Unit (TS)** at its headquarters in Luxembourg, a **(Associate) BMC Application Specialist**.

**This is a full time position at grade 4/5 for which the EIB offers a permanent contract.**
- _internal benchmark: (Associate) Engineer IT Technology & Infrastructure_

**_ Panel interviews are _**_foreseen as from January 2025._**

**Purpose**:
You will look after the design, development and maintenance of the deployed functionalities in the BMC platform, in line with industry best practices and regulations.

**Operating Network**:
Within the Corporate Applications Division, the primary role of the Transversal Solutions Unit is to identify, implement and maintain technical solutions, which digitalise and optimise some of the business and IT processes of the Bank.

Among them, BMC Platform is central due to the complexity of the architecture and the coverage of services reflected in number of users across EIB Group.

You will report to the Head of Admin Suite Unit and will have regular contact with colleagues in other Directorates, notably with Enterprise Architecture, IT Security, Integration and other IT teams. You will also cooperate with counterparties in client directorates in the functional areas covered by the Transversal Solutions Unit and have frequent contact with external suppliers.

**Accountabilities**:

- Participate to new and existing initiatives delivering code, configuration and scripts related to BMC Digital Workplace Advanced, BMC Digital Workplace Catalog, BMC SmartIT, BMC SmartReporting, BMC Dashboards, BMC ITSM, Discovery and CMDB in close collaboration with the relevant internal and external stakeholders
- Take project management responsibilities and contribute to the preparation of documentation and reporting involved for delivering new or enhanced solutions
- Manage and provide 2nd level user support for end-users
- Liaise with the test manager to prepare and execute test scenarios, analyse test results on database impacts, errors or bugs, and usability
- Participate in special initiatives that can go beyond the strict boundaries of own domain
- Remain up-to-date with the last trends in the IT market

**Qualifications**:

- University degree (minimum an equivalent to a Bachelor) preferably in Engineering, Information Technology or a related field.
- Minimum 3 years of relevant professional experience, including experience involving requirements analysis, software design, development, 2nd level support, implementation and maintenance of IT Service Management Applications (ITSM) such as ServiceNow, ideally with BMC/ Helix Digital Workplace Advanced, BMC Digital Workplace Catalog, BMC SmartIT, BMC SmartReporting, BMC Dashboards, BMC ITSM, Discovery and CMDB
- Alternatively, minimum 3 years of relevant professional experience with general programming language (C#, Java or Python), and willingness to specialize in BMC Helix platform
- Experience working with multicultural and international teams
- Good technical background in Object Oriented Design Programming (C#, Java), scripting languages (Unix shell, Python, PL-SQL) and DBMS Systems (Oracle and/or MSSQL and/or MySQL)
- Good knowledge of cloud principles
- Able to work with various counterparts and disciplines (HR, financial, operations etc), understand and translate their requirements into software solutions in line with their needs
- Excellent knowledge of English and/or French (**), with a good command of the other.

**Competencies**:

- Find out more about EIB core competencies _here

To find out more about our eligibility criteria click here
- _(**) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of _level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support._

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