Solutions - Senior Windows Administrator

ABAKUS IT-SOLUTIONS - expert in IT comfort - is hiring to reinforce his teams.
IT services integrator, created in 1991, we position ourselves as IT comfort expert for the small and medium structures. To cover these services, we offer packaged based services and have a personalized service desk.
For larger organization, we are also active in the provision of IT staff and in projects both in operational and development field.
In addition, we also sell, deploy and install hardware (Servers, Storage, PC,...). We also offer technical consulting services.

Description

The Windows operational team is responsible for the life cycle of the Windows Servers at the

operating system level.

The Windows operational team is responsible to provide a customer service as described in the DataCenter Service Catalog. Most of these services are automated, the team must make sure the automation is running well and efficiently and also make proposals to improve it.

The Windows operational team is responsible for the management of the System Center suite that is the core component of our daily activities: SCCM, SCOM, Orchestrator.

There are a broad range of activities performed within the Windows team to ensure the quality

delivery of each individual service.

Below you will find an overall picture of the most common activities

Installation of Windows Servers
Monitoring of Windows Servers health (OS and Hardware)
Service requests follow-up and fulfilment
Incident follow-up and resolution
Participation in Problem Management, both in proactive and reactive situations.
Analysis, planning and implementation of standard and complex changes, post implementation review controls
Creation and improvement of Standard Operational Procedures
Evolution of the monitoring tools, and creation and adaptation of policy checks
Creation and maintenance of installation scripts and automation processes
Create and manage workflows with Microsoft Orchestrator
Development of policies and service catalogue of the team, management of service delivery and KPIs, continuous improvement
Documentation management
Involvements in customer projects
Oncall service provided 24/7

Professional skills

Daily operations support of Enterprise SCCM Infrastructure,
Troubleshoot and remediate all failed SCCM deployments, client errors.
Administer the SCCM tool set back end to ensure the system is performing as designed and optimum health based on Microsoft SCCM guidelines
Manage and administer SCCM client health including processes ensuring client communication's
Efficiently execute product installations, product upgrades, patch installations and hot fix installations.
Maintain and recommend maintenance window guidelines based on customer needs, best practices and industry / Microsoft proven methodology.
Analyzes, logs, tracks and resolves software/Hardware matters issues.
Monitors to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Implementing notifications, subscriptions and alerting mechanisms
Resolving incidents
Implementing and modifying management packs
Implementing performance captures
Perform administrative tasks and maintenance plans for the entire System Center Operations Manager infrastructure.
Create and maintain monitoring and notification rules.
Audit and scope customer access to SCOM alerts and data.
Create reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technology.

Technical Knowledge and certifications

Windows 2008/2012/2016 Administration
Working knowledge of Microsoft System Center Configuration Manager (SCCM)
Working knowledge of Microsoft System Center Operations Manager (SCOM)
Working knowledge of Windows-based Servers, Operating systems, and Monitoring Software
Working knowledge of SQL is an asset
Working knowledge of Microsoft Orchestrator is an asset
Ability to work in team-oriented environment.
Interpersonal and communication skills, to navigate and manage customer expectations
Daily operational activities e.g. back-up control, other control activities
Working in shifts and oncall support
Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM & SCCM

Other requirements

troubleshoot the Windows infrastructure.
Additionally, demonstrate ownership and responsibility in all assignments to include incident
management system queues, Effective communication all assignment details verbally and in writing with Manager, team members and outside where required.