Customer Service Trainee
il y a 7 jours
ABOUT THE JOB l What will you do? ABOUT YOU l What’s your background?
As a Customer Service Trainee, you will be responsible for
the following activities related to complaints management:
- Processing of customer complaints
- Contributing to the analysis and review of internal
complaint management processes
- Helping to optimise the customer service culture within
the department
- Providing administrative support to the compliance
function
- Creating and updating the annual complaints overview
for regulatory purposes
- You have successfully completed a first higher education
or obtained a bachelor’s degree
- You have a good command of MS Word, Excel and
PowerPoint
- You are able to quickly familiarise yourself with new IT
systems
- You have the ability to critically review existing
processes and develop ideas for new and revised
processes and workflows
WORKING FOR ADVANZIA
**THE UNCONVENTIONAL BANK**
WHAT WE EXPECT l What are your skills? WHAT WE OFFER l What advantages will you have?
- A good understanding of customer needs
- Good written and verbal communication skills
- An open-minded and communicative personality
- A proactive and reliable team player
- Fluency in German and English is mandatory; any
other languages are advantageous
- A full-time contract for a period of 12 months
- Competitive compensation package
- Attractive benefits as part of the banking collective
agreement
- Wide range of additional advantages such as language
courses contribution, health initiatives, employee travel
insurance, preferential conditions for Advanzia
products, etc.
- Training and development initiatives
- Dynamic and international environment
TeamAdvanzia
- Participation in various Corporate Social Responsibility
(CSR) projects as part of the bank’s Advanzia Plus
initiative
Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around
200 employees from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural
environment.
Looking for a new professional challenge in a fast-growing company?
Click here to find out more about your career opportunities at Advanzia Bank.
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