Customer Service Trainee

il y a 7 jours


Munsbach, Luxembourg Advanzia Bank S.A. Temps plein

ABOUT THE JOB l What will you do? ABOUT YOU l What’s your background?

As a Customer Service Trainee, you will be responsible for

the following activities related to complaints management:

- Processing of customer complaints
- Contributing to the analysis and review of internal

complaint management processes
- Helping to optimise the customer service culture within

the department
- Providing administrative support to the compliance

function
- Creating and updating the annual complaints overview

for regulatory purposes
- You have successfully completed a first higher education

or obtained a bachelor’s degree
- You have a good command of MS Word, Excel and

PowerPoint
- You are able to quickly familiarise yourself with new IT

systems
- You have the ability to critically review existing

processes and develop ideas for new and revised

processes and workflows

WORKING FOR ADVANZIA

**THE UNCONVENTIONAL BANK**

WHAT WE EXPECT l What are your skills? WHAT WE OFFER l What advantages will you have?
- A good understanding of customer needs
- Good written and verbal communication skills
- An open-minded and communicative personality
- A proactive and reliable team player
- Fluency in German and English is mandatory; any

other languages are advantageous
- A full-time contract for a period of 12 months
- Competitive compensation package
- Attractive benefits as part of the banking collective

agreement
- Wide range of additional advantages such as language

courses contribution, health initiatives, employee travel

insurance, preferential conditions for Advanzia

products, etc.
- Training and development initiatives
- Dynamic and international environment

TeamAdvanzia
- Participation in various Corporate Social Responsibility

(CSR) projects as part of the bank’s Advanzia Plus

initiative

Where you will be working

Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around

200 employees from all over the world. We offer a pleasant and collaborative working atmosphere in a truly multicultural

environment.

Looking for a new professional challenge in a fast-growing company?

Click here to find out more about your career opportunities at Advanzia Bank.


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