Senior Business Travel Consultant
il y a 6 jours
Description
This position is part of an exclusive team servicing key global clients of **Travel Pro American Express Global Business Travel** across the Luxembourg and global markets with primary focus on creating extraordinary customer experiences and providing an exclusive service.
You will be working from our office in Luxembourg City, joining a team of 27 engaged and experienced travel consultants.
**Responsibilities**
- Booking of air, rail, hotel, car and other services related to a business trip including the understanding of Fare notes and rebooking.
- Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained.
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
- Ensuring customers’ needs and special contracts/deals between clients & suppliers are utilized.
- Acting according to GBT processes, i.e. offering our preferred suppliers.
- Taking care of quality & feedback.
- Observing standards/guidelines.
- Ability to work in a goal-oriented service environment.
**Required Qualifications**
- Strong experience in Amadeus - proficiency in creating air, hotel and car bookings is a must.
- Likely to have at least 7 years’ corporate travel counselor experience, including understand of fares and ticketing rules, both domestic and international.
- Excellent customer service skills with a focus on quality.
- High knowledge of international geography.
- Research / information gathering and problem-solving skills.
- Positive and proactive attitude.
- Ability to work on own initiative or as part of a team where required.
- Self-starter and excellent time management skills.
- Computer Skills - Basic Hardware Know How and Microsoft Office
Languages English French Education Niveau Bac Experience 7+ years
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