Customer Support Officer
il y a 2 semaines
Customer Support Officer (H/F)
**Contern**, Luxembourg | Services | Job ID **:356197**
**_ Changement climatique, urbanisation croissante, digitalisationComment faire évoluer notre manière de vivre et de travailler ?_**
Passionné par l’innovation technologique et la création de lieux d’exception, entrez dans l’univers de Siemens Smart Infrastructure. Ensemble, digitalisons notre cadre de vie en concevant et équipant les infrastructures intelligentes d’aujourd’hui et de demain.
**#SMARTBUILDING**
**Votre terrain de jeu**
Véritable référent(e), vous êtes l’interlocuteur de premier niveau de nos clients et un facilitateur pour l’activité de l’équipe technique.
Vos attributions incluent mais ne se limitent pas à:
- Prise en charge des appels clients relatifs à des dépannages, demandes diverses liées aux projets et contrats de services ou demandes d’offres.
- Dispatching des techniciens pour répondre aux demandes de dépannage de nos clients et suivi des interventions.
- Gestion du planning de l’équipe technique en coordination avec les managers et chefs de projets.
- Gestion administrative de l’équipe technique : planning d’astreintes, demandes d’accès chantiers, suivi des sous-traitants, etc.
- Support aux techniciens et ingénieurs ainsi qu’à l’équipe vente.
**Les clés pour réussir**
Doté(e) d’une première expérience confirmée dans les technologies du bâtiment, vous détenez des connaissances en systèmes HVAC, détection incendie, systèmes de sécurité
Les logiciels MS Office et en particulier Outlook, Excel et Word sont vos amis du quotidien. La connaissance de SAP est fortement appréciée.
Plongé dans un environnement multiculturel, la maîtrise du français, de l’allemand et de l’anglais est indispensable dans le cadre de vos échanges quotidiens avec les collaborateurs du site et clients.
**Pourquoi construire avec nous ?**
Intégrer une équipe dynamique et soudée ainsi qu’un poste varié offrant de vrais défis organisationnels et humains
Un coaching direct ainsi qu’une formation continue assurée par le groupe SIEMENS tout au long de votre carrière.
Un contrat à durée indéterminée ainsi qu'un package salarial attractif assorti d’avantages extralégaux
SIEMENS vous propose l’opportunité de travailler sur de grands projets et d’évoluer au sein d’un environnement international, où la responsabilité sociale de l’entreprise est une priorité absolue.
**Organization**: Smart Infrastructure
**Company**: Siemens S.A./N.V. Luxemburg Branch
**Experience Level**: Experienced Professional
**Full / Part time**: Full-time
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