Content Developer

il y a 2 semaines

Luxembourg Amazon Europe Core Sarl Temps plein

Full proficiency in Dutch (native level)
- Fluent English speaker
- Demonstrated content management experience within the tech writing, web, localization or content industry
- Experience working in environments that require constant change with flexibility and business acumen
- Experience working with global stakeholders on complex changes
- Excellent planning, communication and time management skills

We are looking for a Content Developer with full proficiency/native level in Dutch language to join the European Customer Service Support team.
You will act as the ‘voice of Amazon’ for our customers in The Netherlands and Belgium through the writing, publishing and maintaining of customer-facing and internal documentation (including, but not limited to, online Help pages or internal SOP for the Customer Service Associates).
In addition to developing content for Customer Service and product/feature launches in The Netherlands and Belgium, you will coordinate content projects for all Amazon European marketplaces. You will also identify opportunities to optimize content quality in order to improve the Customer Service Associates experience and solve customer issues.
This role is an excellent opportunity to learn new content authoring and CMS skills, and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers.
You should have a strong focus on quality and be able to demonstrate your fluency in Dutch and English.
You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines.
You will have proven ability to make quick decisions in ambiguous circumstances, and will have a record of attention to detail and follow-through.

Luxembourg, Cork, Edinburgh, Brussels, Amsterdam

Key job responsibilities
- You will write, modify, update and publish content for our internal and external customers, focusing on our customers in The Netherlands and Belgium
- You will adhere to the content style guide and authoring standards
- You will learn to use DITA XML content models and learn how to author and publish XML topics in the Content Management System (CMS)
- You will manage several projects simultaneously, in a fast-paced environment
- You will collaborate with multiple teams and several marketplaces, to gain alignment on content strategy and execution planning, and professionally reply to feedback from our associates and partner teams
- You will identify opportunities to improve content development processes

Luxembourg, LUX
- Experience in requirement gathering and ability to write clear and detailed requirement document

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