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Investor Lifecycle Management Manager
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**ABOUT US**
We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
For our ILM (Investor Lifecycle Management) Team in Luxembourg we are currently looking for an Operational ILM Manager. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.
**YOUR RESPONSIBILITIES**:
You will be part of the ILM services team and you will be in charge of:
- Maintaining a strong partnership with Clients, Investors and Investors’ representatives
- Assisting the team leader in day-to-day management and ensuring a high quality ser-vice for one of our strategic clients
- Oversee the execution of all CDD (Customer Due Diligence) processes of a cross juris-diction KYC team of 8 Officers and Senior Officers, ensuring adherence to SLAs
- Serve as the primary point of contact for investors, their representatives, ensuring effec-tive communication and understanding of their needs and expectations
- Address and resolve all investor queries or issues promptly and effectively, within SLA response times
- Work closely with compliance and CDD operational teams to ensure alignment and sup-port for investors and their representatives
- Identify opportunities for process enhancements and efficiencies within the CDD framework and to better serve clients and their investors
- Ability to mentorship and to upskill people
**YOUR PROFILE**:
- You hold a degree in law, finance or economics;
- You have at least 5 years experience in Compliance with a strong AML/KYC background (preferably in PSF and/or transfer agency);
- You show high interest in regulatory and compliance topics
- Highly skilled in communication and relationship management
- You are fluent in English and in German. Any other language will be considered an ad-vantage;
- You like working in a team and you are able to think out of the box;
- You are a results-driven individual with a client-focused mindset;
- You combine a large autonomy with a strong emphasis on accuracy and details.
- Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, pivot ta-bles, macros).
- Proficiency in VBA programming for automating tasks and processing data is a plus.
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**WHAT WE OFFER**:
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, birthday leave
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location
**Equity in every sense of the word**
We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.
We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.
We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.
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