Freight Forwarder Assistant

il y a 2 semaines

Luxembourg DSV Air & Sea Luxembourg Temps plein

Acting as an interface between Customer, subcontractors, and (not limited to) DSV warehouses & offices related to Air Freight, warehousing/handling, billing/invoicing.
- Ensures operational excellence and customer satisfaction (internal & external) by following security requirements and SOP’s in place.
- Manage all incidents for all destinations (Air Import & Air Export)

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Respect the security rules according to the QHSE compliance.
- Monitor if cargo ready for carriage.
- Ensure all Handling activity (Air Import / Air Export and allotments optimization if possible).
- Guiding the Handling Agent in all Air Export-Import Loading/unloading processes
- Insure the correct handling for all special cargo/requirements according to customer’s SOPs

(E.G,HVC ,AVI, Global account, Temp control, Envirotainer)

in accordance with the SOP Implemented on our Management System / teams Instruction folder.
- Escalate Problems/Priority setting/irregularities between DSV Branches / subcontractors (RFS, Handling Luxair Ground Handling Agent) to the Duty supervisors in charge or involved parties. Initiate corrective actions if possible.
- Ensure GDP-compliance. Maintain the standards of GDP (Good distribution Practice) in LUX GTW in close cooperation with the LUX GTW Healthcare Representative.
- Checking/Splitting all documentations and updating/pre-alerting the required parties.
- Manage a timely departure of all DSV activities and insure a timely hand over of cargo and documentations to the carrier as per cargo 2000 rules.
- Support the training of new staff.
- Ensure operation excellence, and Customer satisfaction.
- Incident handling. Notify & report any incident to involved party.
- Ensure customer satisfaction & retention.
- Invoicing following SOP’s & agreed rates.
- Handles & monitors irregularities and claims.

**OTHER DUTIES**
- Supporting warehouse activities when required.

**QUALIFICATIONS **(SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

Ability to communicate openly and confidently.

working on shift
- Ability to work within a team with diverse leadership and technical skills.
- Ability to influence and convince others in a way that results in acceptance and agreement.
- Ability to shape conversations to ensure focus and understanding.
- Effective listening
- Willingness to engage in constructive confrontation.
- Ability to clearly and concisely present both written and/or oral information
- High priority for teamwork

**Computer Skills**

**Language Skills**

English (mandatory - medium or high level)
- French and/or German appreciated (advantage)

Work Remotely
- No

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Luxembourg: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English, and French (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)
- Day Shift (preferred)

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