Freight Forwarder Assistant

il y a 8 heures

Luxembourg DSV Air Services Luxembourg Temps plein

Acting as an interface between Customer, subcontractors, and (not limited to) DSV warehouses & offices related to Air/Sea Freight, warehousing/handling, billing/invoicing.
- Ensures operational excellence and customer satisfaction (internal & external) by following security requirements and SOP’s in place.
- Manage all incidents for all destinations (Air & Sea Import/Export)

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Receive and quote Air & Sea request.
- Respect the security rules according to the QHSE compliance.
- Monitor if cargo ready for carriage.
- Ensure all Handling activity and export allotments optimization.
- Guiding the Handling Agent in all Air Export-Import Loading/unloading processes.
- Insure the correct handling for all special cargo/requirements according to customer’s SOPs.
- Escalate Problems and irregularities to relevant departments in charge or involved parties. Initiate corrective actions.
- Ensure GDP-compliance. Maintain the standards of GDP (Good distribution Practice) in LUX.
- Ensure operation excellence, and Customer satisfaction.
- Incident handling. Notify & report any incident to involved party.

**QUALIFICATIONS **(SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)
- Sea/ Air Freight forwarding experience.
- Ability to communicate openly and confidently.
- Ability to work within a team with diverse leadership and technical skills.
- Problem solving skills.
- Ability to clearly and concisely present both written and/or oral information.
- Customer focused mindset, willingness to learn and grow.

**Computer Skills**
- Knowledge in Word / Excel and Cargowise is an asset.

**Language Skills**
- English (mandatory - medium or high level).
- French and/or German appreciated

Work Remotely
- No

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Luxembourg: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English, and French (preferred)

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