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Mobile Service Technician, Luxembourg
il y a 3 semaines
What to Expect
At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy. As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers. To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
What You’ll Do
- Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
- Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
- Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
- Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
- Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
- Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
- End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
- Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
- Operate a variety of hand, power, and shop tools and maintain tools and equipment
- Maintain records of time, expenses and materials
- Support other service centers when needed
- Work with a collaborative attitude and team spirit with your mobile team to achieve goals
- Develop and maintain your own individual development plan
What You’ll Bring
- Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
- Strong communication skills in English, and a local language, is essential
- Passion for Tesla and serve as advocate and brand ambassador to our customers
- Demonstrate a safety minded attitude and safe work practice
- Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Be strategic and proactive. You must think and plan ahead
- Valid Driver’s license
