Outsourcing Manager
il y a 1 semaine
Responsibilities
TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Team Introduction
PIPO Luxembourg is a dynamic, forward-thinking organisation at the forefront of the payments industry.
We are looking for an experienced and hands-on Outsourcing Manager to join our fast-growing, regulated FinTech entity in Luxembourg. As the dedicated point of contact for outsourcing matters, you will play a key role in ensuring that our outsourcing arrangements meet the highest standards of regulatory compliance, operational efficiency, and strategic alignment.
This role requires a highly skilled professional with a deep understanding of, and experience implementing, Luxembourg's regulatory outsourcing requirements, including CSSF Circular 22/806 and EBA outsourcing guidelines. You will drive the implementation, monitoring, and governance of the outsourcing framework, ensuring seamless collaboration with third-party service providers and intra group entities.
**Responsibilities**:
- Develop, implement, and maintain a robust outsourcing framework in line with CSSF and EBA outsourcing guidelines, ensuring compliance with all regulatory requirements.
- Regularly review and update outsourcing policies, procedures, and registers to reflect changes in regulations, business needs, and risk profiles.
- Conduct due diligence on prospective outsourcing partners, including assessing their technical, operational, and risk management capabilities.
- Manage and oversee relationships with third-party and intra group service providers, ensuring adherence to SLAs, KPIs, and regulatory expectations.
- Maintain and monitor the outsourcing register, ensuring it is always accurate, comprehensive, and up to date.
- Serve as the primary point of contact for outsourcing-related regulatory matters, including audits and inspections by the CSSF.
- Prepare and deliver outsourcing-related reports to the CEO, board, and regulators, highlighting risks, performance, and compliance levels.
- Ensure all contractual agreements with outsourcing providers meet CSSF requirements, including clear definitions of responsibilities and exit strategies.
- Identify, assess, and mitigate outsourcing risks, ensuring alignment with the entity’s overall risk appetite and framework.
- Ensure all outsourcing arrangements undergo regular risk assessments and performance reviews, addressing gaps or deficiencies promptly.
- Escalate material risks or issues related to outsourcing to senior management and ensure timely remediation.
- Work closely with compliance, legal, and risk teams to ensure outsourcing arrangements are integrated into the entity’s broader governance and operational frameworks.
- Collaborate with internal stakeholders and outsourcing providers to implement changes or enhancements as part of a culture of continuous improvement.
- Support internal teams in understanding outsourcing requirements and fostering a compliance-driven approach to vendor management.
- Ensure all outsourcing arrangements are aligned with the entity’s business continuity and operational resilience plans, including conducting regular testing.
- Develop and maintain contingency plans and exit strategies for critical outsourcing relationships.
**Qualifications**:
Minimum Qualifications
- At least 5+ years of experience in outsourcing and vendor management within a regulated financial services environment, preferably in payments, FinTech, or banking.
- Strong knowledge of CSSF Circular 22/806, EBA outsourcing guidelines, and other relevant Luxembourg regulatory frameworks.
- Proven ability to design, implement, and manage outsourcing frameworks in a hands-on, high-performing environment.
- Deep understanding of regulatory outsourcing requirements, including contractual obligations, due diligence, and risk management.
- Strong project management skills, with the ability to manage multiple priorities and deliverables simultaneously.
- Exceptional communication skills, both verbal and written, with the ability to engage effectively with internal and external stakeholders at all levels.
Preferred Qualifications
- Analytical mindset with the ability to assess risks and performance metr
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